Front of House Manager

2 weeks ago


Durbanville, Western Cape, South Africa Ruslamere Hotel and Conference Center Full time
DO NOT APPLY IF YOU LIVE OUTSIDE OF THE NORTHERN SUBURBS OF CAPE TOWN

Requirements:

  • Proven
    work experience as a Front of House Manager or similar role
  • Proven customer service experience as a manager
    Customer service SAVVY:
  • Proficient food and beverage
    (F&B) knowledge, with ability to remember ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management
    software, like iKENTOO and MarketMan is a HUGE PLUS
  • Strong
    leadership, motivational and people skills
  • Personality
  • Proficient
    financial management skills
  • Accredited qualification in culinary or related field is a PLUS
  • Matric Certification
  • Experience in
    MS Word, Outlook & Excel
:

  • An excellent
    telephone manner

Key Performance Areas:

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant's good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through wordofmouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Personality:

  • Do you _
    enjoy wearing suits and dress shoe_s? Are you an _
    energetic motivator_? Are you _
    disciplined_? Do you also _
    enjoy high operation intensity mode?_ _Do you remember people's _
    names_ _and _
    connect with guests_?_

Salary:

R12'000

Salary:

R12,000.00 per month

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