![Ruslamere Hotel and Conference Center](https://media.trabajo.org/img/noimg.jpg)
Front of House Manager
2 weeks ago
Requirements:
- Proven
work experience as a Front of House Manager or similar role - Proven customer service experience as a manager
Customer service SAVVY: - Proficient food and beverage
(F&B) knowledge, with ability to remember ingredients and dishes to inform customers and wait staff - Familiarity with restaurant management
software, like iKENTOO and MarketMan is a HUGE PLUS - Strong
leadership, motivational and people skills - Personality
- Proficient
financial management skills - Accredited qualification in culinary or related field is a PLUS
- Matric Certification
- Experience in
MS Word, Outlook & Excel
- An excellent
telephone manner
Key Performance Areas:
- Coordinate daily Front of the House and Back of the House restaurant operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality and research new vendors
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage restaurant's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through wordofmouth and restaurant events
- Recommend ways to reach a broader audience (e.g. discounts and social media ads)
- Train new and current employees on proper customer service practices
- Implement policies and protocols that will maintain future restaurant operations
Personality:
- Do you _
enjoy wearing suits and dress shoe_s? Are you an _
energetic motivator_? Are you _
disciplined_? Do you also _
enjoy high operation intensity mode?_ _Do you remember people's _
names_ _and _
connect with guests_?_
Salary:
R12'000
Salary:
R12,000.00 per month
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