Internal Sales

2 weeks ago

Sandton, South Africa Salesworx Full time
Our client develops signature fragrances for brands and ambient scents for the South African market, facilitating customers to connect with brands on an emotional level We are looking to recruit a motivated and well-spoken internal sales person to join their sales team.

The internal sales person will be responsible for developing new leads, communicating with customers, understanding their needs, ensuring a smooth sales process and processing orders to completion. You should be able to close sales, meet targets and provide customer care to current clients.

To be successful as an internal sales representative, you should be able to build instant rapport and achieve customer satisfaction. A top internal sales representative should also be very competitive and a good listener.

Responsibilities:
  • Handle incoming leads through various channels, including emails, phone calls and website inquiries.
  • Researching and qualifying for new leads.
  • Closing sales and achieving sales targets.
  • Communicating with customers, making outbound calls to potential customers, and following up on leads.
  • Understanding customers' needs and identifying sales opportunities.
  • Answering potential customers' questions and sending additional information.
  • Creating and maintaining an accurate database of current and potential customers through our CRM system.
  • Keeping up with product, service information and updates.
  • Processing customer orders accurately and efficiently.
  • Co-ordinate and collaborate with the relevant departments and staff members to ensure timely order fulfillment.
  • Ensure a positive overall sales experience
  • Track and record client interactions and tasks in the CRM system.
  • Explaining and demonstrating features of products and services.
  • Staying informed about competing products and services.
  • Upselling products and services.
  • Provide excellent customer service by addressing inquiries, resolving issues, and managing customer expectations.
  • Assist in preparing sales material and documentation as needed.


Requirements
  • High school diploma.
  • Previous and proven experience in a similar sales position. Minimum 2-3 years experience.
  • Fluent in English
  • Computer literate and proficiency in Microsoft Office.
  • Experience with CRM software such as Zoho CRM or similar.
  • Excellent communication skills, both verbal and written.
  • Good organizational skills and the ability to multitask.
  • Work well in a team environment
  • Excellent phone and cold calling skills.
  • Exceptional customer service skills.
  • Strong listening and sales skills.
  • Ability to achieve targets.
  • Articulate and confident in presentation and negotiation on any level.
  • Self-motivated,hard-working and driven.
  • Client orientated, excellent interpersonal and communication skills.
  • High energy levels and ability to exceed people's expectations.
  • Able to generate leads and close deals.
  • Own vehicle and valid driver's license.
  • Proactive attitude and common sense.


BenefitsBasic salary : R15k negotiable

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