Site Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Servest Careers Full time

Job Context:

SERVEST SECURITY AND TECHNOLOY SERVICES, A BUSINESS UNIT OF SERVEST (PTY) LTD HAS A VACANCY FOR A SITE MANAGER BASED AT OPPENHEIMER, REPORTING TO THE OPERATIONS MANAGER. MUST BE PSIRA GRADE A REGISTERED AND FIREARM COMPETENT (BUSINESS PURPOSE).

Minimum Requirements:

  • Grade 12 certificate with 3 to 5 years Management/ Operations experience in the Security Industry;
  • Clear criminal record / PSIRA grade A registered / Valid drivers license / Own reliable vehicle;
  • A qualification in Operations/Business Management;
  • Must reside in Gauteng;
  • MS Office proficient (Outlook / Word / Excel)
  • Fire arm Competency (Hand, Shotgun and Rifle) Business Purposes
  • Good interpersonal skills / A good communicator / Excellent leading and supervising skills
  • The ability to impact positively on productivity through effective team participation and to guide the team on addressing ongoing customer service improvement and sound administration procedures.
  • Management of human resources including training, coaching, performance management, Staff Welfare and Health and Safety;
  • Planning and organising / Commitment and awareness for detail.
  • Experience in events management.

SKILLS

  • Excellent interpersonal skills and emotionally intelligent
  • Knowledge of customer service practices and principles
  • Team player who understands the importance of collaboration across the business
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situations appropriately

Duties & Responsibilities:

  • Manage controllable expenses / Strict adherences to operational procedures;
  • Compilation of site specific standing operational procedures (SOP's) as well as the training of Security Officers;
  • Manage the performance and productivity of workforce by daily communication and providing feedback on results;
  • Ensure compliance to the company policies and procedures and manage the disciplinary process;
  • Implement and maintain measures to ensure safe and heathy operating environments;
  • Ensure that the account runs cost effectively, well managed and efficient to both Servest and the client.
  • Unscheduled spot checks of Supervisors and Administrator at their specific work areas.
  • Ensure supervisors tasks are completed on a daily basis.
  • Ensure that cleaning is done effectively at all levels.
  • Compile operations monthly report.
  • Attend customer's daily, weekly & monthly meetings.
  • Conduct continuous risk assessments and advice the customer on riskmitigation strategies;
  • Conduct monthly customer satisfaction surveys and implement continuous improvement initiatives;
  • Attend to incidents, conduct investigations and draft investigation reports;
  • Manage customer and staff complaints promptly, accurately and effectively;
  • Ensure contract profitability through the efficient rostering of Security Officer including the management of leave and leave relievers;
  • Ensure that you comply with the policies and procedures set out in the Operations Manual when performing Administration.

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