Parking Controller

2 weeks ago


Cape Town, Western Cape, South Africa CTICC Full time

The main purpose:
Responsible for assisting in managing the traffic in and out, and around the CTICC (Parking Areas).

Reporting to the:
Parking Supervisor

Key responsibilities will include but are not limited to:

1. Managing and control of traffic flow around the CTICC

  • The management and control of ergonomic flow of traffic around the CTICC
  • Manage work schedules; liaise with service providers and the supervision of flexistaff
  • Responsible for cash ups, balancing of manual cashiers, and daily float checks with the Parking Supervisor
  • Assist the Parking Supervisor on compilation of event's parking plan.
  • Ensure all Standard operating procedures are adhered to.
  • To ensure that road closure signage is in place on the day of the event
  • Assist in producing and checking daily, weekly and monthly reports.
  • Responsible for the control of stock and printing of parking tickets
  • Control of all stationery and inventory lists
  • Daily briefing of parking attendants and adhoc staff
  • Responsible for parking office administration
  • Doing daily checklists of all operating machinery
  • Create and submit parking services quotes to current and prospective clients

2. Client Orientation and Customer focus

  • Assist visitors, clients and season parkers with parking queries
  • Maintain excellent customer services and to assist clients
  • Familiarize oneself with CTICC events and venues

3. Service delivery and communication

  • Continuous monitoring of the parking systems to make sure they are in working order (ZMS Parking System and VMS Signage System)
  • Reporting faulty equipment and equipment due for upgrade
  • Make sure that all additional parking costs are registered on the function charge book for invoicing purposes.
  • Follow up on the function charge to make sure that the clients are properly charge for additional services
  • First line maintenance of the parking machines for minor problems (E.g. ticket jams, not readable tickets etc.)

Minimum qualifications and experience:

  • Matric or equivalent
  • Hospitality industry background and at least 1 year experience in the parking environment
  • Customer Service experience
  • Proficient with Microsoft Office suite (Outlook, Word & Excel etc.)

Skills and Attributes:

  • Good communication skills
  • Must be a team player
  • Problemsolving
**The CTICC has adopted a Mandatory COVID-19 Vaccination Policy.
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