Telecommunications Technical Manager

2 weeks ago


Cape Town, Western Cape, South Africa Bidvest Facilities Management Full time

ROLE PURPOSE
To implement an effective maintenance system within customer facilities and ensure SLA delivery

MAIN OUTPUTS

  • Drive timeous execution of effective maintenance strategies i.e. planned, preventative, corrective and emergency maintenance
  • Identify maintenance risks on Client's property and equipment towards evaluation and resolution
  • Implementation of an effective HSE, Quality & Risk Management system in accordance to Client needs
  • Ensure optimum utilization of available resources in various maintenance works
  • Ensure timely delivery and appropriateness of parts and spares for effective maintenance execution
  • Continuously monitor and evaluate maintenance work performed by technical staff to ensure quality, cost optimization and timely execution as per SLA, work instructions and Client's instruction
  • Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered
  • Manage back to back SLA agreements with suppliers and contractors
  • Monitor service providers' (contractors) performance and effect corrective action on any deviations to the SLA
  • Assist in the management of technical projects and provide technical support, where applicable
  • Demonstrate and instill effective adherence to processes on infrastructure maintenance
  • Explore and recommend innovative methods, based on best practices, in order to bring about costeffective solutions
  • Manage operations within allocated budget
  • Manage technical staff performance and facilitate improvement through regularly monitoring performance and providing required coaching, support and feedback
  • Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
  • Ensure adequate staff placement i.e. prepare suitable shiftroster and manage/approve applicable leave for subordinate employees
  • Responsible for training, coaching, mentoring & development of technical staff

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

_The Applicant must meet the following requirements:_

  • National Diploma / Degree or B Tech in Engineering: Telecommunication Engineering/Computer Science/Computer Engineering / Civil /Electrical / Mechanical or related formal qualification
  • Matric (Senior Certificate)
  • Valid SA Driver's License
  • 5yrs relevant engineering experience in Telecommunications maintenance engineering, CRM & Property Management
  • Have a good management background in the telecommunication industry preferably in the Field Operations area.
  • Telecommunications Engineering maintenance, CRM & Property Management
  • MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
  • OHS Act, ISO 9001 Quality Management & Risk Management Systems

FUNDAMENTAL COMPETENCIES

  • Initiative/Proactivity
  • Basic Supervisory Skills
  • Customer Focus
  • Teamwork & Partnering
  • Deadline Driven & Highly Motivated
  • Subordinates Capacity Building
  • Negotiation Skills
  • Relationship Building
  • Stress Tolerant
  • Analytical Skills
  • Interactive Reasoning
  • Excellent Written Communication
  • Planning/Scheduling/Objective Setting
  • Excellent Oral Communication


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