Quality Controller

1 week ago

Johannesburg, Gauteng, South Africa Inoxico Full time

SEEKING
:
Quality Controller

FOR:
Full-Time Position

REMUNERATION:
Competitive Salary

ABOUT US:


Inoxico is a fast-growing tech company specialising in data and analytics to provide our clients with powerful insights into the credit they extend to businesses.

Trade credit drives business in developing markets and Inoxico aims to be the leading decision engine for trade credit globally.


OUR EMPLOYER VISION:


We are a young, diverse, and dynamic team of characters that thrive in a fast-moving, competitive environment full of opportunity and the latest tech.

Our growth path challenges all employees to look beyond their job descriptions and to improve relentlessly - and we support our staff in doing just that.


OUR VALUES:
Extreme Ownership - Relentless Learning - Excellence

LOCATION:
25 Owl Street, Braamfontein Werf, Johannesburg

REPORTING TO:
You will be reporting to the Quality Control Manager

MISSION STATEMENT:
Inoxico is emerging as a leading provider of data on companies in Africa.

Our customers primarily use this data to assess credit risks with their trade partners or to check if their suppliers are above board.

In this exciting data space our researchers, analysts and software developers work tirelessly to deliver the best possible customer experience and data output.


The role of a Quality Controller is critical in ensuring that reports meet company standards as well as client requirements before they are delivered.

In order to achieve this, you will work closely with the research team to identify training needs and improvements to processes.


You will be part of a dynamic operations team, having access to world-class software development capabilities and a dynamic leadership team at Inoxico to support you in achieving these goals.


RESPONSIBILITIES

Quality Control and Assessment (80%)

  • Ensure the playbook requirements has been applied
  • Review report attachments and ensure that relevant documents are added to delivery
  • Identify additional client requirements from the report special instruction section or client communication module
  • Preview report to check for grammar, spelling errors and make the necessary amendments
  • Include necessary dashboard commentary as per the QC manual
  • Analyse report data and evaluate risk to provide an informed recommendation
  • Submission of reports within required SLA's

Prioritization and Workflow Management (10%)**- Prioritise workflow according to SLA's

  • Proactively follow up on reports declined to research to ensure SLA's are met
  • Monitor QC channel to expedite client requests
  • Ensure that reports are delayed as per client requirements
  • Ensure that Project work is being attended to on a regular basis to avoid backlogs
  • Continuously monitor client communications module to ensure timeous response
  • Ensure that productivity target is achieved
  • Ensure effective and efficient responses to queries from both internal and external stakeholders

Continuous Improvement (10%)**- Build and maintain knowledge of different industries

  • Build and maintain knowledge of Inoxico's report offerings to ensure execution against all report types
  • Identify trends in report quality to aid in researcher's development

GROWTH VISION:


This role provides you with an opportunity to become involved in more specialized forms of risk analysis or team leader role.


MANAGEMENT EXPERIENCE
Coal Face/ Team Leader/ Middle Mgmt/ Senior Mgmt/ C-Suite

REQUIRED COMPETENCIES & QUALIFICATIONS:
(*critical)

  • Matric
  • Credit management experience
  • Commercial (business to business) work experience
  • Business Economics / Accounting / Finance qualification advantageous
- Attention to detail*- Critical thinking*

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