Key Accounts Manager- Rosslyn

2 weeks ago

Pretoria, Gauteng, South Africa Talent Evolution Full time

Responsibilities:

  • Build and Maintain Client relationships.
  • Assume full responsibility for the existing client accounts.
  • Address and resolve issues/queries and report back to relevant parties.
  • Constantly explore opportunities to expand and grow within the existing Client Base
  • Can engage in consultative selling and has a business solutions approach, including the ability to understand client's business needs.
  • Prepare, manage presentations, proposals and account plans.
  • Meet and exceed defined and assigned sales targets.
  • Effectively forecast, plan, implement and deploy projects for clients.
  • Define and adhere to Prompt response time and methodologies to client queries.
  • Define SLA's
  • Ensure adherence to agreed SLA's.
  • Ensure Clients are at all times informed on all r Products and Services
  • Analyze and map the client process and equipment volume/type flow.
  • Update and maintain customer contact detail: (Finance, Logistics, Purchasing, Scan users/web capturing users, production)
  • Plan and facilitate Client education on new technologies and developments (products and services)
  • Proactively identify issues that may influence a current client to review their affiliation.
  • Proactively investigate rates/competitor activity/competitive product/s that may influence client affiliation and explore/introduce counter measures to ensure client retention and advise Senior management of potential issues that may impact a client/s decision to review their affiliation with the client

Qualifications:

ö Matric / Grade 12

ö Relevant Qualification

Essential Skills
ö Demonstrate a clear understanding of all operational activities


ö Analyse the internal and external business environment and create workable solutions to address challenges and/or opportunities that will enhance business performance.

ö Arrive at appropriate, logical and effective decisions. Understand impact of decision making on all aspects of the business.

ö Express oneself in a logical, clear and understandable manner

ö Influence attitudes and opinions of others and gain agreement to proposals, plans and ideas; skilful at negotiating.

ö Set high goals and standards of work for self and others. Meticulous, precise and thorough

ö Willing to take responsibility for own actions. Resilient. Able to recover quickly from setbacks.

ö Display professional behaviour and language within a working environment. Cope and act with maturity and in a balanced manner when under pressure.

ö Interpret, implement and follow up on standards, procedures and operating systems.

ö Identify and organise all the resources needed to achieve the goals and targets.

ö Effective at prioritising tasks and objectives.

ö Set goals that are measurable and realistic, targets that are challenging yet attainable.

ö Monitor performance against objectives and targets. Set step-by step action plans for each of the goals and follow up regularly.

Minimum Experience:

ö 3-5 years' experience in the Automotive Industry

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