Key Accounts Administrator

2 weeks ago

Pretoria, Gauteng, South Africa A Triple A Recruitment Full time
Key Accounts Administrator (Telecommunications) Woodmead
Key Accounts Administrator (Telecommunications)

Key Accounts Administrator (Telecommunications)

Location:
Woodmead

Our client in the Telecommunications Industry is looking to hire a Key Accounts Administrator in their growing institution.

Purpose:
To maintain relationship with Key Customers and maintain a high standard of customer service. Ensuring all orders are processed timeously and follow through the entire process to ensure timeous delivery to clients.


Duties:

  • Process all orders received from Vodacom on Pastel
  • Liaising with procurement on stock that needs to be ordered
  • Updating daily ETA reports for Vodacom
  • Updating the daily open orders report for Vodacom
  • Report to Vodacom offices 3 times a week to work together with the Vodacom on orders, forecasts, and ETA's
  • Update the end of life products report and submit to Vodacom monthly or as a new item becomes end of life
  • Report to Vodacom Warehouse one a month to check and validate returns before they are collected
  • Handling all queries from Vodacom EBU team
  • Updating and submitting a price list to Vodacom EBU monthly
  • Listing all new products with Vodacom EBU
  • Assisting SOP with overflow of workload
  • Process all orders for Takealot and manage any queries
  • Send updated stock on hand files to Takealot daily
  • Run the daily online failed orders report and contact customers regarding their orders
  • Process all orders received from Group Appliances and manage queries
  • Process all orders received from Hirsch's and manage queries

Skills and Specifications:

  • Should have good oral and written communication skills.
  • Microsoft Office (excel, word)
  • Cope well under pressure
  • Target and deadline driven
  • Work independently
  • Be a team player
  • Knowledge of Pastel Evolution or experience on an ERP system (minimum)
Secondary

Duties:

  • Ability to understand the whole process 'from supplier's supplier to customer's customer'
  • Assist in resolving customer issues experienced daily and reporting back to management
  • After hours customer support
  • Ability to work under pressure
  • Willingness to work unusual hours if required

Pre-requisites:

  • Clean criminal check
  • Signing of the company's confidentiality agreement
  • Signing of the contract of employment
  • Certification/Diplomas on the various areas of expertise are required.
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ATripleA Recruitment and Temps

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