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Regional Restaurant Operations Manager: Durban
2 weeks ago
Main purpose of the job:
To grow, develop and enhance the Brand's presence through servicing of the existing Franchise network.
Will be the custodian of the brand within the region.
Minimum requirements:
At least 5 years franchising management experience (preferably within Branded Food Services)
Valid driver's license
Duties and responsibilities will include:
Engage with individual franchisees and resolve escalated matters as required or escalate appropriately with documentation.
Lead Operations support and measurement of operations campaign drivers vs minimum brand requirements.
Manage team to identify regional training needs and provide feedback to the Regional Training Managers.
Manage team to drive regional participation in locality marketing initiatives to support national campaigns
Identify and grow key multiple operators within the Region
Ensure execution of KPI's by working proactively when delivering and updating on key KPI's in regards to Franchise Agreements, Leases, Franchise Intelligence system integrity, overall service to the Franchisee network within their respective brand
Regular trade visits with the team of Franchise Managers
Co-coordinate Regional Franchisee meetings hosted in the regions and take accountability for meetings
Provide structured monthly reports to the immediate Head of Department which are comprehensive and on time
Assist and provide input into the annual business plan and budget for the region
Manage, develop and lead a team of Franchise Managers via the Group's Integrated Performance Management tools and principles such as I-Perform and JOFE
Job Types:
Full-time, Permanent
Salary:
Up to R50,000.00 per month
Education:
- High School (matric) (required)
Experience:
- franchising management (preferably within Food Services): 4 years (required)
License/Certification:
- drivers' licence (required)
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