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IT Support Technician
2 weeks ago
Responsibilities:
- Resolve IT support requests from employees
- Train nonIT staff on computers and software
- Log all service requests and update tickets as needed
- Liaise with thirdparty service providers to resolve technical issues
- Install and configure computer hardware, software, and peripherals
- Maintain and upgrade computer systems and networks
- Repair and replace computer equipment as necessary
- Monitor and implement network and system security
- Website support and maintenance
- Document system configurations and technical processes
- Monitor system performance and make necessary adjustments to streamline workflow
- Provide guidance on computer system upgrades and new technologies
Skills and qualifications:
- Bachelor's degree in Computer Science or a related field
- At least two years of experience in IT support
- Knowledge of both Mac and Windows operating systems
- Familiarity with networking protocols and technologies
- Good interpersonal and communication skills
- Excellent support and training skills
- Excellent troubleshooting and problemsolving skills
Salary:
R25, R40,000.00 per month
Experience:
- IT Support: 2 years (required)
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