Senior Claims Technician

2 weeks ago

Cape Town, Western Cape, South Africa Guardrisk Full time

Introduction

  • Full support to Claims team, from loading of claims, appointment of surveyors, adjusting claims and preparing agreements of loss, estimate revision, drafting of repudiation letters, managing your own diary, appointment of recovery agents and supporting the Claims Manager with adhoc reporting and duties as assigned from time to time.
    Role Purpose
  • Full support to Claims team, from loading of claims, appointment of surveyors, adjusting claims and preparing agreements of loss, estimate revision, drafting of repudiation letters, managing your own diary, appointment of recovery agents and supporting the Claims Manager with adhoc reporting and duties as assigned from time to time

Requirements:

  • Grade 1
  • FAIS
  • Completed Regulatory Examination (Representatives, RE 5) and working towards full qualification or the holder of a full insurance qualification (minimum NQF Level 4 120 credits)
  • At least 5 years Marine claims exposure
  • Knowledge of the South African Marine Insurance market
  • Sound knowledge of statutory and legislative requirements
  • MS Office suite operating knowledge is essential

Duties & Responsibilities

  • Responsible for capturing claims and loading payments
  • Approving claims where required (first level approver)
  • Preparing Agreements of Loss (within mandate, and drafting AoL's above mandate where the claim sits within your portfolio)
  • Appointing of surveyors (within mandate, above mandate appointments to be under the direction of the Claims Manager)
  • Diarizing matters that need to be followed up and perform any other duties that may be assigned
  • Handling broker queries and complaints, involve management where necessary
  • Developing and maintain exemplary broker service relationships
  • Appointment of recovery agents, under the direction of the Claims Manager

Competencies

  • Accuracy and high attention to detail
  • Problem solving skills
  • Good planning and organising skills
  • Ability to work well under pressure
  • Ability to multitask
  • Ability to work both independently and as part of a team

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