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QSR Manager

4 months ago

Richards Bay, KwaZulu-Natal, South Africa Armstrong Appointments Full time

My client, based in Richards Bay is seeking a highly experienced and successful QSR (Quick Service Restaurant) Manager to join their team. The ideal candidate will have a strong background in sales management and operations, with experience working across multiple business units. This critical role reports directly to the CEO and is responsible for driving sales growth, implementing systems and internal controls, and conducting store audits to ensure operational excellence.

Main job functions

Implement Loss control processes and monitor.

● Investigate and ensure individual product profitability

● Finding of innovative solutions to address critical elements

● Attending ad hoc requests from the CEO.

● Work closely with the other Divisionals and CEO on a daily basis

● Communication with external parties eg. service providers, customers etc.

● Drive customer excellence, facilities management, HR management, financial management, Informational management, risk management

● Sales/ marketing and time management

● High visibility leadership and management

● Area manager success routine Daily store audits with weekly and monthly feedback to managers

● Regular Restaurant visits

● Period and quarterly store audit routine

● Attend Operations meetings and communicate with managers

● Build and align and develop team according to company goals

● Manage the local store marketing done by the Managers

● Handle suppliers where necessary

● Handle escalated customer complaints

● Head Office inspections to ensure store is running operationally

● Following disciplinary procedures and chairing inquiries (presiding officer)

● Ensure that stores are profitable


Qualifications

● Advanced computer literacy, MS Office, Excel & G Suite (Essential)

● Experience in planning & resource management

● Experience in cost and risk management

● Experience knowledge in procurement best practises

● Experience in loss control

● Experience in staff management

● Matric / Diploma with 2 to 5 years experience as a manager - Fast Food Franchise

managing multiple stores at the same time

● Valid Driver's License

● Must be able to travel extensively

Criteria

● Management & Leadership skills

● Reliability

● Strategic thinker

● Analytical skills with excellent attention to detail

● Problem Solving skills

● Ability to implement systems and plans

● Sound communication Skills

● Advance Excel / Sheet skills

● Deadline and outcome driven

● Strong communication skills, both written and verbal

● Work well within a team and independently

● Handle pressure and strict deadlines

● Multi store management

● Stock Control

● Maintenance control

A Consultant will be in touch if you are shortlisted for the position. Please consider your application unsuccessful should you not have been contacted within 2 weeks. We will keep your CV on our database and contact you should you match the criteria of any other vacancies.