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Front of House Manager- Umhlanga

4 months ago

Umhlanga, KwaZulu-Natal, South Africa HotelJobs Full time
**Hospitality and Outdoor

  • New Vacancy
- **Front of House Manager

Prestigious Hotel

  • Umhlanga

Requirements:

  • Diploma or equivalent in Hospitality Management
  • Previous 5 experience as a Front Office Manager or in a similar capacity within a luxury hotel or resort setting is
-
Essential
:

  • Exceptional leadership and managerial skills, with the ability to inspire and lead a diverse team to achieve excellence.
  • Strong communication and interpersonal abilities, allowing for effective interactions with guests, colleagues, and other stakeholders.
  • Proficient in hotel management software (OPERA) and reservation systems to ensure efficient handling of bookings and inquiries.
  • Fully computer literate with MS Office tools.
  • Financial acumen and budget management skills to ensure optimal utilization of resources.
  • Exceptional problemsolving and decisionmaking skills to handle challenging situations effectively.
  • Detailoriented with a focus on maintaining high standards of service and guest satisfaction.
  • Flexibility to work in a fastpaced environment, including weekends and holidays.
  • Bachelor's degree or diploma in Hospitality Management or a related field is preferred.
  • Additional certifications or training in hotel management or guest services are advantageous

Key Performance Areas & Main Duties:

  • Guest Services: Ensuring exceptional guest service is provided by the front office team. This involves managing the front desk operations, handling guest inquiries, complaints, and requests, and ensuring all guests have a memorable and positive experience during their stay.
  • Team Management: Overseeing the front office team, which includes hiring, training, scheduling, and performance management. The Front Office Manager is responsible for fostering a positive work environment and promoting excellence in guest service.
  • Reservation Management: Coordinating room reservations and ensuring accurate and efficient booking procedures. This includes working with the reservations team to maximize room occupancy and revenue.
  • Checkin/Checkout Process: Ensuring a smooth checkin and checkout process for guests, minimizing wait times, and resolving any issues that may arise during these procedures.
  • VIP and

Guest Relations:
Handling VIP guest arrivals and providing personalized service to high-profile guests.

The Front Office Manager should ensure that all guests receive special attention and care and implement strategies to enhance guest satisfaction, loyalty, and engagement throughout their stay.


  • Revenue Management: Monitoring room rates, occupancy levels, and revenue reports to optimize revenue and occupancy. This may involve implementing pricing and upselling strategies and collaborating with the hotel sales & marketing, reservations department, revenue management and food & beverage teams.
  • Front Office Administration: Handling administrative tasks related to the front office, including managing budgets, preparing reports, and ensuring adherence to hotel policies, procedures and brand standards.
  • Collaboration: Coordinating with other hotel departments such as housekeeping, maintenance, and food and beverage to ensure seamless guest experiences.
  • Training and Development: Providing ongoing training and development to the front office staff to improve their skills and knowledge in guest services and hotel operations.

Package on offer

  • Salary Highly Negotiable per month (Depending on experience)

Starting Date:

September 2023