Intermediate Support Engineer

2 weeks ago


Somerset West, Western Cape, South Africa ARCS Full time
Qualifications and Experience:
  • 2+ years of experience in technical support, preferably in a SaaS environment
  • Experience with Databases
  • Postman
  • Bash / PowerShell or VBScript
  • Strong technical knowledge of cloud computing and web-based applications
  • Familiarity with ticketing systems, particularly ConnectWise Manage is helpful
  • Experience with SQL and scripting a plus
Responsibilities:
  • Troubleshoot and resolve customer issues related to their platform.
  • Document and track customer inquiries and resolutions in their ticketing system.
  • Collaborate with the development team and projects team to escalate complex issues and ensure timely resolution.
  • Respond to customer inquiries via email, phone, and live chat in a professional and courteous manner.
  • Proactively identify and suggest solutions to improve the customer experience.
  • Excellent written and verbal communication skills


  • Somerset West, Western Cape, South Africa Interfront SOC Ltd. Full time

    Responsibilities/Tasks of a Intermediate Project Manager:Collaborate with Business Analysts, Systems Engineers, and project stakeholders to establish and agree upon project scope, with a strong emphasis on systems integration. Ensure clear definition of roles, responsibilities, and deliverables for each project discipline/member, emphasizing systems...


  • Somerset West, Western Cape, South Africa Interfront SOC Ltd. Full time

    The successful incumbent will be part of the ICT team to service the IT requirements of the organization as a whole as well as the ICT related needs of the respective development programmes.Responsibilities/Tasks: Support the ongoing implementation of the IT Strategic plan. Build and maintain full understanding of Interfront's technology platforms with the...


  • Somerset West, Western Cape, South Africa ARCS Full time

    Qualifications and Experience: Prior experience scoping software and/or diagnosing software issues (for example you may have worked as a BA or software tester) Sufficient technical background to understand principles such as HTTP, SQL databases, Filesystems, FTP, REST, SOAP SQL database or relational database skills Powerful Application, Data and API...

  • Support Technician

    2 weeks ago


    Somerset West, Western Cape, South Africa Exceed Recruitment and Human Resource Consultants Full time

    Reference: 8889 AVConsultant: Anneke ViviersFirst point of contact for technical support to installersProvide accurate and efficient technical support via telephone and in personAssist installers and end users with firmware updates via telephone and remote loginProvide feedback to installers and customers on battery repairs, upgrades and new developmentsKeep...


  • Somerset West, Western Cape, South Africa Exceed Hr Full time

    Reference: 8083 CCConsultant: Charne Coetzee Provide technical support to customers AdminQualifications: Technical Diploma/Certificate or BTech Electrical Engineering At least 35 years relevant experience Proficient in MS Office Packages High level of system knowledge and understanding for effective support and maintenance


  • Somerset West, Western Cape, South Africa Exceed Recruitment and Human Resource Consultants Full time

    Reference: 9036 AVConsultant: Anneke ViviersFirst point of contact for technical support to installersProvide accurate and efficient technical support on batteries via telephone and in personAssist installers and end users with firmware updates via telephone and remote loginProvide feedback to installers and customers on battery repairs, upgrades and new...


  • Somerset West, Western Cape, South Africa Complete Office Solutions Full time

    Remote Support Engineer (In-Office) and Co-Location (Remote Support & Field Technician)Complete Office Solutions - Somerset West, Western CapeCritical Certifications: Mikrotik (MTCNA or higher); Network+ ; A+English (& writes) and speaks Afrikaans (required)Experience (Must Have) & Qualifications:4 + Years' Experience as an IT Engineer in Microsoft...


  • Somerset West, Western Cape, South Africa HR Talent Partner Full time

    Job Overview:Date Posted: Posted 20 hours ago-Location: Somerset West, Western Cape-Job Title: Project Management Administrator-Education Level: Diploma-Job Level: Intermediate-Minimum Experience: - 5 YearsProject Management Administrator - Somerset West:A renowned Manufacturing Engineering company is looking for a ''Project Management Administrator'' to...

  • Training Consultant

    2 weeks ago


    Somerset West, Western Cape, South Africa Dante Personnel Full time

    Western Cape, Somerset West R23 000 Monthly Cost To CompanyThe market leader in property management software has an opportunity for a Training Consultant to join their fast-growing team in Somerset WestMinimum requirements: Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience Proficiency in Microsoft Word, Outlook, PowerPointExcel...


  • Somerset West, Western Cape, South Africa Interfront SOC Ltd. Full time

    Responsibilities/Tasks of a Systems Integration Manager Integration Strategy: Contribute to the Integration strategy of the client by assessing the existing systems, identify integration requirements, and define a roadmap to achieve seamless integration while minimizing disruptions. Scope of change: Collaborate with Business Analyst, Systems Integration...

  • Banking Administrator

    2 weeks ago


    Somerset West, Western Cape, South Africa Helderberg Personnel Full time

    My client, a well-established recycling operation in Somerset West, currently has a vacancy for a banking administrator.bankDuties & Responsibilities Process all payments daily Preparing payments lists for pay runs Uploading beneficiaries on online banking systems after verification Ensure all payments are fully authorized Print proof of payments, save on...


  • Somerset West, Western Cape, South Africa HR Talent Partner Full time

    Job Overview:Date Posted: Posted 16 mins ago-Location: Somerset West, Western Cape-Job Title: Quality Assurance Specialist-Education Level: Diploma-Job Level: Intermediate-Minimum Experience: - 5 YearsQuality Assurance Specialist position available in Somerset West:A renowned high-tech design and aviation manufacturing company is looking for a 'Quality...


  • Somerset West, Western Cape, South Africa Graduate Placements Full time

    Support clients in solving issues. Server support and troubleshooting. Software testing. Calibration/configuration of software installed on site. Monitoring of servers and sensors deployed in the field on an ongoing basis. Commissioning of servers/software via Ansible, Azure IoT, and Git. Create support and commissioning documentation when needed. Inform the...

  • Software Engineer

    2 weeks ago


    Somerset West, Western Cape, South Africa ARCS Full time

    Qualifications & Experience: Bachelor's degree or equivalent experience in Computer Science or related field 5 years development experience in either C# or JS SQL database or relational database skills Responsibilities: Development of connectors that leverage streams/iterators in and streams/iterators out. GitHub integration to enable their customers to...


  • Somerset West, Western Cape, South Africa RecruitAGraduate Full time

    Job Information:Job Opening IDZR_1111_JOBHours of workFull-timeIndustryTechnologyLocation TypeIn OfficeSalaryR R25 000Remuneration TermPer MonthProvinceWestern CapeCitySomerset WestCountrySouth Africa Support clients in solving issues. Server support and troubleshooting. Software testing. Calibration/configuration of software installed on site. Monitoring of...

  • Product Owner

    2 weeks ago


    Somerset West, Western Cape, South Africa NewSpace Systems Full time

    KEY PURPOSE OF JOBProduct development and manufacturing aerospace engineering company in Somerset West has a permanent position for a Product Owner, responsible for the customization and improvement of standard products and processes as defined by the needs mandated through clients, projects, and stakeholders such that it achieves outputs that meet the...

  • Migration Specialist

    2 weeks ago


    Somerset West, Western Cape, South Africa The Vine Partners (Pty) Ltd Full time

    If you have done your articles and you feel like accounting aren't for you anymore then APPLY. 3+ Years Experience in accounting or migration. Diploma/Degree Experience in data analysis and processing will be advantageous. Proficiency in Excel Intermediate. Proficiency in Microsoft Word, Outlook and PowerPoint. Financial/Accounting experience or background...


  • Somerset West, Western Cape, South Africa Time Personnel Full time

    Job Overview:Date Posted: Posted 2 hours ago-Location: Somerset West, Western Cape-Job Title: Reception / Administrator-Education Level: High School / Matric-Job Level: Intermediate-Minimum Experience: - 5 YearsReception / Administrator job vacancy in Somerset West:Are you professional and very well presented with the ability to speak both Afrikaans and...

  • Aerospace Test Lead

    2 weeks ago


    Somerset West, Western Cape, South Africa NewSpace Systems Full time

    KEY PURPOSE OF JOBProduct development and manufacturing Aerospace Engineering Company in Somerset West has a permanent position for a Test Lead who will be will be responsible for leading and supervising all activities related to the testing of standard products in an efficient, proactive, and synergistic manner.The Test Lead is also responsible for...

  • Take on

    2 weeks ago


    Somerset West, Western Cape, South Africa Emporium Human Capital Full time

    Take on / Accounting Migration Consultant (POS24094)Somerset WestR to R per monthJob Purpose:Looking for junior Accounting/ graduates to Accounting Migration. Migration specialists assist new and existing customers with complex integrations and migrations of their financial web applications. You will also be responsible in assisting clients to understand...