Tele-interviewer: Ra: Sil: Bellville: Semi Skilled

2 weeks ago

Bellville, Western Cape, South Africa Sanlam Full time
Who are we?
The Sanlam Retail Affluent (SRA) cluster is responsible for Sanlam's retail business in South Africa.

It provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) currently with a comprehensive range of appropriate and competitive financial solutions.

These include traditional life insurance risk and savings products, investment, retirement, health and fiduciary services.

Our products are designed to facilitate long-term wealth creation, protection and niche financing and therefore these solutions are engineered around client needs.

Sanlam Individual Life (SIL), which is one of the businesses within SRA, offers Risk solutions to various segments within the market.

At Sanlam we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success.

Sanlam is committed to transformation and embracing diversity.

This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.

Purpose of the role

This is a fixed-term role with an opportunity to become permanent, and requires employees to work the following shifts:

  • Shift 1: 08:00
  • 16:1
  • Shift 2: 09h00
  • 17h1
  • Shift 3: 10:4-19:00
The environment necessitates overtime in peak periods. The amount of overtime hours depends on the business need in terms of the volumes received. What will you do?

Outputs/Core tasks

Conduct telephonic interviews in English and Afrikaans and complete the interview the first time by attaining the relevant information.
Accurate recording and/or capturing of client responses.
Explain basic medical terminology when requested by client.
Insight into indicators of any medical risk behaviour and accurately document such information. What will make you successful in this role?

Role Requirements

Qualifications:

Diploma or Certificate in Nursing / Bio-Technology or similar qualification will be an advantage

Knowledge
Knowledge of Life Assurance and/or Financial Services industry.
Knowledge of medical terminology.

Experience
1-2 years' work experience in an outbound call centre.
1-year experience within a medical environment will be an advantage.

Competencies
Communicates effectively (excellent listening & telephony skills in English and Afrikaans)
Administration orientation
Decision quality
Information gathering
Cultivates innovation
Concern for accuracy
Plans and aligns
Customer focus
Collaborates
Team success
Drives results
Being resilient
Computer skills (able to type >28 words per minute) Build a successful career with us
We're all about building strong, lasting relationships with our employees.

We know that you have hopes for your future - your career, your personal development and of achieving great things.

We pride ourselves in helping our employees to realise their worth.

Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

Core Competencies Being resilient - Contributing dependently Customer focus - Contributing dependently Collaborates - Contributing dependently Cultivates innovation - Contributing dependently Drives results - Contributing dependently Turnaround time

Closing date: 20 February 2023 Our commitment to transformation
The Sanlam Group is committed to achieving transformation and embraces diversity.

This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

The Group's Employment Equity plan and targets will be considered as part of the selection process.

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