Sa - Case Processing Supervisor

2 weeks ago

Pretoria, Gauteng, South Africa Church World Service Full time

Position Title:
Case Processing Supervisor

Reports To:
Case Processing Manager

Division:
Immigration & Refugee Program+ (IRP+)

Department:
Programs, Case Processing

Job Location:
Pretoria, South Africa

Grade Level:
Grade 7, Supervisor, National

Introduction:

Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster.

CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.


Primary Purpose:

The position is primarily responsible for overseeing a Case Processing Unit, which includes reviewing workload, planning, monitoring work output and carrying out quality control checks on the work output.

This position directly supervises Case Processing Assistants, Case Processing Assistants II and Senior Case Processing Assistants. This position works closely with the Case Processing Managers, Case Processing Coordinators, Data Integrity team and other departments.

Essential Duties:

Compliance

  • Monitors day to day work in the unit to ensure case processing functions strictly adhere to the DOS/BPRM, USCIS, RPC, CWS and RSC Africa policies, guidelines and procedure;
  • Demonstrates proficiency in START;
  • Ensures and completes accurate records and updates in START and the physical file;
  • Conducts tasks related to all stages of case processing;
  • Reviews and updates START USRAP processing guides in collaboration with the START team;
  • Takes a lead role in projects within Case Processing including planning workflow, providing direction, identifying reporting parameters, setting timelines and completing quality control checks on the project;
  • Assesses daily unit reports and creates work plans, pipeline reviews and cleanup projects;
  • Identifies and participates in process reviews;
  • Conducts monthly manual files reviews or as necessary;
  • Recommends, prepares and facilitates trainings based on the pipeline review;
  • Assists in the development of Case Processing onboarding, preparing training modules and assisting in their implementation;
  • Reviews and updates cases in readiness for the next stage in processing;
  • Followup with the relevant RSC Africa processing teams to effect the needed changes in processing;
  • Collaborates with the Data Integrity team to create reports and filters to ensure accuracy and efficiency in processing;
  • Confirms staff have appropriate rights/access to essential folders and databases to facilitate their work;
  • Monitors workload within the unit, prioritizes work assignments and assigns staffing resources accordingly;
  • Establishes and monitors quality control reports/systems for all work output within the unit. Conducts regular quality checks to ensure cases are consistently and correctly updated;
  • First point of contact for staff inquiries relating to case processing;
  • Occasional travel to different processing locations to monitor Case Processing staff;

Representation

  • Liaises with implementing partners, including RPC, IOM, UNHCR, CIS and PRM, as necessary and in a professional manner;
  • Point of contact for the RSC Africa group mailboxes and ensures that communication is professional, timely and accurate;
  • Regularly communicates with partners to ensure cases proceed to the next step in processing in a timely manner. Communicates with applicants to ensure cases proceed to the next step in processing in a timely manner;
  • Coordinates meetings between RSC Africa and partners as necessary;
  • Represents organizational policies and culture to staff;

Performance Management

  • Provides direct supervision and leadership to the CPAs, CPAIIs and SCPAs, including probationary, quarterly and yearly performance evaluations;
  • Develops and implements training modules for new Case Processing staff;
  • Reviews data and QC reports to identify training needs and facilitates training and coaching;
  • Provides regular feedback to staff and facilitates training, coaching, mentoring and performance improvement plans as needed;

Staff Care

  • Monitors and ensures a safe, healthy and professional work environment;
  • Actively supports staff by promoting safe space, opendoor and the escalation policy;
  • Establishes and communicates clear expectations to staff to foster a predictable and consistent work environment;
  • Ensures that reasonable working resources are availed to staff in the unit;
  • Monitors time and attendance records for staff within the unit;
  • Ensure direct reports are accessing and using their benefits appropriately including leave.

Program Administration

  • Participates in hiring/recruitment;
  • Ensures that resources availed to staff are used in an efficient manner;
  • Completes other duties as assigned by CWS/RSC Africa Management;
**Qualific

  • Case Processing Assistant

    2 weeks ago

    Pretoria, Gauteng, South Africa Church World Service Full time

    Position Title: Case Processing AssistantReports To: Case Processing SupervisorDivision: Immigration & Refugee Program+ (IRP+)Department: Programs, Case ProcessingJob Location: Pretoria, South AfricaGrade Level: Level 3, Assistant, NationalIntroduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around...

  • Cdp Case Manager And Cdp Activity Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa Regional Anangu Services Aboriginal Corporation (Rasac) Full time

    CDP Case Manager and CDP Activity SupervisorCDP Case Manager and CDP Activity Supervisor APY Lands, SA (Would suit couples)CDP ACTIVITY SUPERVISOR The CDP Activity Supervisor will primarily be responsible for the development and delivery of meaningful Community Development Program (CDP) activities and projects for participants. The activities will assist CDP...

  • Case Manager Office Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa Dymaxa Recruitment Full time

    Our client, specializing in the labour relations industry, is seeking a Case Manager/Office Supervisor to be based in Pretoria. You will manage the overall Case Management function, nationally, as well as be responsible for the direct administration of cases for various areas (currently, Gauteng-Pretoria, Mpumalanga, Northwest, Limpopo, Eastern Cape (PE/East...

  • Case Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Dymaxa Recruitment Full time

    Our client, specializing in the labour relations industry, is seeking a Case Manager/Office Supervisor to be based in Pretoria. You will manage the overall Case Management function, nationally, as well as be responsible for the direct administration of cases for various areas (currently, Gauteng-Pretoria, Mpumalanga, Northwest, Limpopo, Eastern Cape (PE/East...

  • Case Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Dymaxa Recruitment Full time

    Our client, specializing in the labour relations industry, is seeking a Case Manager/Office Supervisor to be based in Pretoria. You will manage the overall Case Management function, nationally, as well as be responsible for the direct administration of cases for various areas (currently, Gauteng-Pretoria, Mpumalanga, Northwest, Limpopo, Eastern Cape (PE/East...

  • Case Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa HRInsync Full time

    Case ManagerAboutOne of the largest private Medical Aid companies in SA. They have been established for 20 years and are striving to be #1 in SA.PurposeDelivering of cost-effective managed healthcare service to accomplish member satisfactionDuties and responsibilitiesDelivering of cost-effective managed healthcare service to accomplish member satisfaction....

  • Sa - Senior Caseworker (N)

    2 weeks ago

    Pretoria, Gauteng, South Africa Church World Service Full time

    Position Title: Senior CaseworkerReports To: Field Processing SupervisorDivision: Immigration & Refugee Program+ (IRP+)Department: Programs, Field ProcessingJob Location: Pretoria, South AfricaGrade Level: Grade 5, Officer, NationalIntroduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe...

  • Audit Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa Kreston SA Full time

    PURPOSEPurpose of an Audit Supervisor it to oversee and ensure that audit projects run efficiently and profitably from inception to sign off, by managing all the relevant stakeholders in accordance with the Firm's policies and procedures. The Audit Supervisor further supports the Engagement Partner with clients' commercial management and firm development...

  • Case Administrator

    2 weeks ago

    Pretoria, Gauteng, South Africa Business Capital Group Full time

    Facility Life Eugene Marais HospitalPosition:Case AdministratorIntroductionCritical OutputsEnsure operational excellence Coordinate and distribute case management working reports to team. Assist case managers assigned to specialized wards to compile motivations where required and submit to the fund. Ensure effective management of real time and manual...

  • Process Control Assistant

    2 weeks ago

    Pretoria, Gauteng, South Africa Rand Water Full time

    Job Advert Summary: The successful incumbent will assist the Supervisor to isolate pump sets and pipe lines by opening and closing manual valves. The job function will include general cleaning of Control rooms, toilets, change rooms and eating facilities as well as the delivery and collection of stores material, mail and passengers.Minimum Requirements:...

  • Case Manager

    2 weeks ago

    Pretoria, Gauteng, South Africa Qetello Holdings Full time

    Functions: Plan and optimise daily tasks to ensure timely updates of cases on the hospital list. Follow up on longterm and highcost cases of hospitalised and home care patients. Identify the need for patient and hospital visits and provide documented feedback. Adhere to the escalation process for cases requiring input from management or the medical advisor....

  • Sa - Ardu Supervisor (N)

    2 weeks ago

    Pretoria, Gauteng, South Africa Church World Service Full time

    Job Description**Position Title: Africa Regional Deployment Unit (ARDU) SupervisorReports To: ARDU ManagerDivision: Immigration & Refugee Program+ (IRP+)Department: Programs, Africa Regional Deployment Unit (ARDU)Job Location: Pretoria, South AfricaGrade Level: Grade 7, Supervisor, NationalIntroduction: Church World Service (CWS) is a not-for-profit,...

  • Sa - Resettlement Expert Level 1 (N)

    2 weeks ago

    Pretoria, Gauteng, South Africa Church World Service Full time

    Position Title: Resettlement Expert Level 1Reports To: ARDU SupervisorDivision: Immigration & Refugee Program+ (IRP+)Department: Programs, African Regional Deployment Unit (ARDU)Job Location: Pretoria, South AfricaGrade Level: Grade 5, Officers, NationalIntroduction: Church World Service (CWS) is a not-for-profit, faith-based organization transforming...

  • Bookkeeping Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa Kontak Recruitment SA Full time

    Menlyn, Pretoria, Gauteng - Accounting/Finance Bookkeeping Supervisor (JB2689)Centurion, PretoriaR15000 per monthTo provide leadership to Debtors and accounts clerks and to ensure that the function operates efficiently, effectively and within legislative guidelines.Degree/Diploma in Accounting2 years working experience within a management/supervisory role5...

  • Accounting Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa Kontak Recruitment SA Full time

    Menlyn, Pretoria, Gauteng - Accounting/Finance Accounting Supervisor (JB2689)Menlyn, PretoriaMarket RelatedTo provide leadership to Debtors and accounts clerks and to ensure that the function operates efficiently, effectively and within legislative guidelines.Degree/Diploma in Accounting2 years working experience within a management/supervisory role5 years...

  • Housekeeping Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa HotelJobs Full time

    Job BriefWe are looking for a Housekeeping Supervisor to lead our team of room attendants, cleaners and ensure we provide excellent customer service.Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking rooms and public areas for cleaness and tidiness. To be successful in this role, you...

  • Process Supervisor Water Purification

    2 weeks ago

    Pretoria, Gauteng, South Africa Rand Water Full time

    Job Advert Summary:Minimum Requirements: Grade 12 coupled with a NQF level 5 qualification in Water and Wastewater treatment or Chemical Engineering is essential. A valid Code B drivers' license and the ability to pass Rand Water's K53 Drivers evaluation. Registered or eligible to be registered as a DWS Class IV Process Controller. Seven Years combined...

  • Site Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa Nj Placement Consulting Full time

    These jobs were popular with other job seekersOffice Location: Krugersdorp (Will travel to site - Rusternburg and within SA)This Civil Engineering company is owned and managed by Qualified Civil Engineering staff. With experienced site teams, they can assist from the simplest to the most challenging requirements in the specialized concrete technology...

  • Process Controllers

    2 weeks ago

    Pretoria, Gauteng, South Africa WATER & WASTEWATER TECHNOLOGY SOUTHERN AFRICA Full time

    4x Site Supervisors - (Class III; Water related qualification (minimum NQF level 5 certificate); 2 years' experience in Sewage treatment plant, submit CV with references) 1x Supervisor (Class V; Water related qualification; 6 years experience in Sewage treatment plant, submit CV with references) 4x Process Controllers (Class II; Water related...

  • Tyre Supervisor

    2 weeks ago

    Pretoria, Gauteng, South Africa Rpo Recruitment - Executive Search & Rpo Recruiting Agency. Full time

    RPO Recruitment's client is seeking an experienced Tyre Supervisor within a logistics company based in Centurion, Gauteng.ResponsibilitiesAssisting operations in achieving budgeted tyre CPKsReview daily, weekly, and monthly tyre management reports and give guidance to operations teams where requiredMeasure and report on the tyre service providers' SLA...