Long-term Insurance T Eam Manager

2 weeks ago


Cape Town, Western Cape, South Africa Global Connect Recruitment Full time

Restaurant Floor Manager - Cape Town Job Description:
What will make you successful in this role?

  • Agreed set goals with team members covering performance, quality and development areas
  • Manage incentive budgets
  • Focus on career and skills development of team members
  • Resolve peoplerelated problems e.g. conflict of interest, absenteeism and disciplinary matters
  • Vesting and training of new Consultants in the contact centre
  • Briefing and readiness to deliver on projects and campaigns
  • Drive the achievement of project and campaign targets
  • Escalate call resolution and provision of project and campaign related answers
  • Manage liaison with project and campaign management team
  • Manage and maintain focused and highly motivated team members
  • Coach and develop team into a highperformance culture
  • Manage staffing needs, productivity and quality
  • Monitor contribution to target (CTT) figures
  • Adherence to legislation
  • Manage capacity
  • Manage Complaints
Qualification & experience

  • Matric (or equivalent qualification)
  • Minimum of 3 years team management experience in a sales environment
  • Minimum of at least 2 years experience in a call centre environment (Outbound)
  • Financial Services experience (Longterm insurance and within a sales oriented environment)
  • Sales experience
  • Practical experience of IR processes is critical to the role
Knowledge and skills

  • V ast knowledge of first line management practices
  • Knowledge of contact centre systems and processes
  • Business Processes and Rules
Principles of teamwork e.g. stress management, team and individual motivation, best practices knowledge.

  • Performance management knowledge individual and group
  • Dimensions of Management
  • IR

Salary:
Up to R20,000.00 per month

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