Long-term Insurance T Eam Manager
2 weeks ago
Restaurant Floor Manager - Cape Town Job Description:
What will make you successful in this role?
- Agreed set goals with team members covering performance, quality and development areas
- Manage incentive budgets
- Focus on career and skills development of team members
- Resolve peoplerelated problems e.g. conflict of interest, absenteeism and disciplinary matters
- Vesting and training of new Consultants in the contact centre
- Briefing and readiness to deliver on projects and campaigns
- Drive the achievement of project and campaign targets
- Escalate call resolution and provision of project and campaign related answers
- Manage liaison with project and campaign management team
- Manage and maintain focused and highly motivated team members
- Coach and develop team into a highperformance culture
- Manage staffing needs, productivity and quality
- Monitor contribution to target (CTT) figures
- Adherence to legislation
- Manage capacity
- Manage Complaints
- Matric (or equivalent qualification)
- Minimum of 3 years team management experience in a sales environment
- Minimum of at least 2 years experience in a call centre environment (Outbound)
- Financial Services experience (Longterm insurance and within a sales oriented environment)
- Sales experience
- Practical experience of IR processes is critical to the role
- V ast knowledge of first line management practices
- Knowledge of contact centre systems and processes
- Business Processes and Rules
- Performance management knowledge individual and group
- Dimensions of Management
- IR
Salary:
Up to R20,000.00 per month
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