Senior Restaurant Manager

2 weeks ago

Pretoria North, South Africa Seasoned Recruitment Full time

Job brief
We are looking for a Restaurant Manager to lead all aspects of the business. You will motivate our staff to provide excellent customer service.

Restaurant Manager responsibilities include maintaining the restaurant's revenue, profitability, and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.


To be successful in this role, you'll need management skills and experience in both front and back of the house.

We'll expect you to lead by example and uplift our staff during busy moments in our fast-paced environment. Ultimately, you will ensure our restaurant runs smoothly and customers have pleasant dining experiences.

Responsibilities

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Manage restaurant's good image and suggest ways to improve it
  • Promote the brand in the local community through wordofmouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

Requirements and skills

  • Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
  • Proven customer service experience as a manager
  • Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
  • Familiarity with restaurant management software
  • Strong leadership, motivational and people skills

If you are interested, please respond with the following:

  • Updated CV (If different to the attached copy)
  • Recent profile photo
  • Notice period
  • Current salary
  • Copies of supporting documents (Referral letters, Degrees etc)

Salary:
R25 000,00 per month

Application Question(s):

  • What is your current notice period?
  • What is your current salary?

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