Life Guard Team Leader

4 weeks ago

Johannesburg, South Africa Deka Minas Pty Ltd Full time

Please note that this position is based in The Middle East (Dubai). Flights, Visa, Accommodation and Additional benefits apply.

Job Summary:

The Lifeguard Team Leader is responsible for overseeing the lifeguard team, ensuring the safety of all guests in and around the pool area, and maintaining high safety standards at all times. This role includes supervising daily lifeguard operations, providing training, and ensuring emergency response protocols are effectively executed. The Lifeguard Team Leader must act as both a leader and role model for the team, ensuring that the highest standards of service and safety are met.

Key Responsibilities: Team Leadership & Supervision

  • Team Supervision: Oversee a team of lifeguards, ensuring they perform their duties efficiently and adhere to safety protocols.
  • Scheduling & Rotations: Organize lifeguard schedules, ensuring proper coverage and appropriate break times.
  • Training & Development: Provide ongoing training to lifeguards, including CPR, first aid, rescue techniques, and emergency procedures.
  • Performance Monitoring: Evaluate team members’ performance, provide constructive feedback, and conduct regular performance reviews.
  • Team Motivation: Foster a positive, supportive, and professional work environment, encouraging high morale and teamwork.

Safety & Emergency Management

  • Pool Area Monitoring: Ensure constant surveillance of the pool area, promptly responding to any potential hazards or emergencies.
  • Emergency Response: Lead the response during emergencies, such as poolside accidents or medical situations, ensuring swift and effective action.
  • Safety Compliance: Ensure that all safety standards, policies, and procedures are followed, including ensuring lifeguards are in position and alert at all times.
  • Accident Documentation: Maintain records of incidents, accidents, and safety drills as required by company policies and legal regulations.

Guest Service & Engagement

  • Guest Interaction: Provide excellent customer service to guests, answering questions, addressing concerns, and ensuring their safety while at the pool.
  • Safety Awareness: Educate guests on pool rules, water safety, and proper conduct around the pool area.
  • Complaint Resolution: Address and resolve any guest complaints or issues related to pool safety, ensuring a positive experience.

Administrative Duties

  • Record Keeping: Maintain accurate logs of lifeguard shifts, incident reports, safety inspections, and equipment maintenance.
  • Safety Inspections: Conduct regular safety checks of pool equipment, first aid kits, and poolside facilities, reporting any issues for resolution.
  • Reporting: Report to the Pool Manager on team performance, safety concerns, and any incidents that occur during shifts.

Qualifications and Skills: Essential Qualifications:

  • Lifeguard Certification (e.g., American Red Cross, Royal Life Saving Society, or equivalent).
  • CPR and First Aid certification (Advanced First Aid or Emergency Medical Technician certification preferred).
  • Minimum of 2-3 years of experience as a lifeguard, with at least 1 year in a supervisory or leadership role.
  • Strong understanding of pool safety standards and emergency procedures.

Key Skills:

  • Leadership & Team Management: Ability to lead, motivate, and support a team of lifeguards.
  • Emergency Response: Strong skills in responding to emergencies, performing rescues, and administering first aid.
  • Communication Skills: Excellent verbal and written communication skills to engage with guests, staff, and management.
  • Customer Service: Professional and courteous with the ability to provide exceptional guest experiences.
  • Problem-Solving: Quick decision-making abilities, especially under pressure, to resolve safety issues or guest concerns.
  • Attention to Detail: Vigilance in monitoring the pool area, ensuring all safety protocols are being followed.
  • Physical Stamina: Good physical condition to stand, watch, and respond to emergencies for long periods.

Personal Attributes:

  • Calm Under Pressure: Ability to remain calm and composed during high-stress situations or emergencies.
  • Reliable & Responsible: Strong sense of responsibility for the safety and well-being of others.
  • Positive Attitude: Friendly, approachable, and professional demeanour at all times.
  • Attention to Detail: High level of attention to safety procedures and guest service standards.
  • Adaptability: Flexible and able to adjust to changes in schedules, staffing, or emergency situations.

Working Conditions:

  • Environment: Primarily working outdoors by the pool, exposed to varying weather conditions.
  • Shift Work: Availability to work flexible hours, including weekends, holidays, and evenings.
  • Physical Demands: Standing for extended periods, performing rescues, and responding quickly to emergencies.

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