TTD 6.2 3109 Operations Engineer
3 weeks ago
- Able to understand complex application architecture/dependencies (CA related) and the impact it can have on a VDI environment
- Designing VDI solutions to support business requirements based on guidelines
- Design Ansible playbooks to meet business requirements for CA-Application performance (VDI
- deployment / Public- and Private Cloud)
- Responsible for VDI operations & maintenance in a hybrid cloud architecture
- Understanding CA Data Management / "Follow the Data" as an VDI deployment approach
- Driving possible VDI automation topics (deployment / resource management / asset management)
- Defining specific engineering roles for VDIs matching their exact application needs and supporting the partner onboarding process (e.g. Crash Test simulation)
- Understanding global engineering (ItO) resource demands and consulting / designing the optimal VDI
- solution
- Driving CA VDI cloud strategy towards constant "state of the art" architectural design
- Perform housekeeping/monitoring/managing of the VDI platforms focusing on stability/performance
- as well as cost optimization
- Defining self service requests in ServiceNow portals for VDI demands (e.g. resizing, additional VDI,
- Platform switch)
- Perform reporting of/forecast overall CA VDI demands (related to user requirements / platforms)
- Supporting and consulting applications owners on specific cloud migration requests with a focus on VDIs
- Manage Problem, Incident and Change process for dedicated ITSM service
- Upon demand willing to work on weekends (changes)
- Operate and maintain scripts (e. g. deletion)
- Keep documentation up to date in all relevant systems (e. g. as is configuration CMDB/Application
- Instance Wizard, to be configuration Connect IT, knowledge database resolveIT)
- Attend and moderate operation meetings
- Coordinate external contractors
- Manage security vulnerabilities
- Experience in Confluence, Jira and Bitbucket/GitHub
- Experience in Unix, Linux (RHEL, Ubuntu) and Windows
- Experience in mounting technologies such as Autofs and DFS
- Knowledge of protocols NFS and CIFS
- Experience in CAD & CAE
- Knowledge of Virtualisation technologies such as VMWare Horizon / ESXi / Cloud Foundation
- Experience in cloud migration technologies including Azure Public Cloud and Automation
- Experience in dealing with stakeholder and architectural technical issues
- Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
- Experience in ServiceNow ITSM Suite
- Experience in provider and supplier steering and KPI delivery
- Experience in Automation and AI
- Knowledge in agile working model (AWM) Framework and dedicates roles
- Knowledge in DevOps Working and steering in/of teams
- Knowledge in migrating complex VDI environments (e.g. platform switch)
- Knowledge of LINUX Redhat / Ubuntu Operating systems running in a virtualisation environment in
- High Performance configurations
- Knowledge of storage technologies like emc2 and NetApp
- Knowledge of Systems Management such as scVENUS and Ansible
- Knowledge of Ansible Tower, playbook design and deployment
- Knowledge of Public Cloud Technologies such as Azure and AWS
- Knowledge of Private Cloud solutions
- Knowledge of Handling sensitive data (Data Security & Privacy) to ensure confidentiality of productive data
- Knowledge of Directory Access Manager (DIVA)
- Knowledge of Intelligent Storage Orchestration Environment (iStore) and Active Directory Gruppentool (ADGR)
- Basic knowledge of Active Directory/LDAP
- Professional communication and documentation skills
- Experience in coordination and steering decentral international teams
- Good knowledge of ITSM Suite and ITIL processes
- Basic knowledge of ServiceNow (ITSM.next)
- Knowledge of agile working in Scrum and Kanban Mode
- Deep knowledge of operation and maintenance of web applications (programming)
- Knowledge and understanding of programming languages such as Java, Python, Perl
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