Head of Operations

4 weeks ago

Durban, South Africa Wasteplan Full time
Job Summary
The Head of Operations will be responsible for overseeing and optimizing the day-to-day operational activities of our waste management business. This role requires a strategic thinker with a hands-on approach to drive efficiency, SHEQ compliance, and excellence in operations. The successful candidate will play a key role in shaping and implementing operational strategies, ensuring compliance with regulatory standards, fostering a culture of continuous improvement and cultivating a good working relationship between the three major operational departments (Commercial Operations, Transport and Material Recovery Facilities).

Responsibilities

Operational Leadership
  • Provide strategic direction and leadership to the operations team
  • Develop and implement operational plans to achieve business objectives
  • Drive efficiency, cost-effectiveness, and performance excellence in daily operations
  • Ensure production targets are reached within the operational departments. This includes but not limited to, ad hoc work completion, MRF processing production targets, recyclable sales
Regulatory Compliance
  • Stay abreast of relevant environmental regulations and ensure compliance
  • Collaborate with regulatory bodies and stakeholders to maintain permits and licenses
Resource Management
  • Oversee the allocation and utilization of resources, including personnel, equipment, and facilities
  • Optimize routes and schedules to enhance operational efficiency
  • In conjunction with departmental managers, work to maintain a high standard within our fleet and operational equipment in terms of cleanliness of our vehicles, maintenance upkeep to avoid downtime and maintain a reputable and presentable brand with our clients and other stakeholders
  • Cost management throughout the departments
  • Ensure efficient management of all stock purchased
Safety and Environmental Compliance
  • Champion a safety-first culture, ensuring compliance with health and safety regulations
  • Implement and monitor environmental best practices
  • Ensure SHEQ systems are implemented and maintained with inspections completed regularly, and ISO standards are maintained
Technology Integration
  • Identify and implement technology solutions to enhance operational effectiveness
  • Evaluate and recommend new tools or systems for waste management operations
  • Ensuring effective use of our internal information systems to ensure accurate reporting and correct financial transactions / management
Team Development
  • Recruit, train, and develop a high-performing operations team
  • Foster a collaborative and results-oriented work environment, by cultivating team culture that encourages unity, innovation and creativity within the team
  • Create a structure within the team to ensure time off for all team members and capacity for growth
Quality Assurance
  • Implement and maintain quality control measures to ensure service excellence, hereby ensuring client satisfaction and retention
  • Monitor and analyse performance metrics to identify areas for improvement
Administrational oversight/intervention
  • Accuracy of operational management accounts to be maintained
  • Annual budgets and projections
  • Efficient management of operational payroll
  • Ensure financial deadlines are met
  • Coordinate information between administrative departments to ensure client reporting and billing deadlines are met, and accurate
  • Have a clear understanding of the various digital systems within the business, to be able to investigate discrepancies and provide feedback timeously

Requirements
  • A relevant diploma or degree in operations / business management
  • Minimum 7 years working experience in a similar role
  • Minimum of 3 years senior management experience is required
  • Knowledge and experience in related waste management and recycling
  • High proficiency in Microsoft Office is essential
  • Valid drivers license and own vehicle
  • A willingness to, at times, work on holidays / weekends and evenings if operations require it

Employment will be implemented in accordance with the Employment Equity Act.
Only Applicants considered for the role will be contacted.

Closing date: 11th March 2025
Should you wish to apply, please follow the online application process.

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