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Supervisor: Foreman – George Multifranchise

1 month ago

George, South Africa Motus Holdings Limited Full time
Job title : Supervisor: Foreman – George Multifranchise Job Location : Western Cape, George Deadline : August 26, 2024 Quick Recommended Links
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The responsibilities of a Foreman include the following tasks:

  • Recruits hire and motivate qualified service technicians.
  • Assists technicians in developing their skills.
  • Understands keeps abreast of, and complies with all regulations that affect service operations, such as hazardous waste disposal, OHSA Right-to-Know, etc.
  • Understands and ensures compliance with manufacturer warranty and policy procedures.
  • Ensures that all department employees receive appropriate manufacturer training.
  • Conducts regular performance reviews for all technicians in accordance with dealership guidelines.
  • Ensures that all repairs are assigned to technicians in an equal and fair manner.
  • Provides technical support for technicians when necessary.
  • Ensures repairs are charged out correctly.
  • Checks progress of each repair order throughout the day.
  • Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
  • Road tests vehicles to quality-check work performed.
  • Accounts for all documents; ensures that none are missing, and all are processed correctly.
  • Establishes and maintains customer follow-up programs to confirm satisfaction with the service experience.
  • Handles all customer complaints within 24 hours, informing other managers as appropriate.
  • Manages department performance using tools such as the daily operating control (DOC), efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts.
  • Monitors technicians' daily productivity reports and corresponding payroll records.
  • Monitors shop conditions, including cleanliness, safety, and the condition of shop equipment. Reports problems to the service manager or dealer.
  • Ensures the proper care, storage, and inventory of special tools.
  • Keeps abreast of new equipment and tools available and recommends purchases.
  • Fills in for service advisor and dispatcher when necessary.
  • Attends manager's meetings as requested.
  • Strives for harmony and teamwork within the department and with all other departments.
  • Maintains a safe work environment.
  • Maintains professional appearance.
  • Other tasks as assigned.

Qualifications and Experience

Minimum Qualifications and Experience needed:

  • Qualified Technician
  • Must have workshop Foreman experience
  • KIA/ Hyundai Experience advantageous

  • Engineering / Technical  jobs