Data Analyst
Found in: beBee S ZA - 4 weeks ago
Job title : Data Analyst – JHB jobs in Gauteng
Job Location : Gauteng, Johannesburg
Deadline : April 05, 2024
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PURPOSE OF POSITION
This position provides support to Gilbarco AFS customers enrolled in Wet Stock Management Services. The Analyst will identify, investigate, close-out and or provide solutions to system generated and customer reported incidents. Responsibilities include and not limited to first line technical support involving on-site engineers and playing a pivotal supporting role to the service account manager in providing monthly statistical reporting information.
KEY RESPONSIBILITIES
Ensure the timely completion of all daily operational tasks. Provide specialist support to field personnel to help identify and correct customer site issues. Ensure all customer reporting deadlines are met. Responsible for ensuring all customer support and follow up procedures to support new and existing customers are created and implemented. Maintain a good understanding of current regulatory guidelines as they apply to each customer. Serve as a contributing member on various teams and provide information and support. Support field test activities for new services as required. Troubleshooting of remote communication issues, primarily modem and TCP/IP communication protocols. Develop and maintain a detailed knowledge of all system capabilities. Be able to use knowledge developed to provide a higher level of analysis over and above current processes. Develop product knowledge to the level necessary to handle application questions. This includes assessing the capabilities of GVR products, how they should be used in each application and how to configure systems. Work closely with Management to assist in the development and implementation of new/modified services. In addition to these functions, employees are required to carry out such other duties as may reasonably be required. Assist in the implementation of effective management controls and assist in the monitoring of customer accounts through regular reporting and daily management activities.DELEGATION OF AUTHORITY
As per the actual Schedule of Levels of Authority within Gilbarco MEA.
POSITION RELATIONSHIPS
Internal
Works directly FMS Team leader All Departmental Managers Training & Development Department Team members: Needs to develop a strong working relationship with team members to ensure that countermeasures initiated as required are seen through. EMEA: Global WMS teams to deliver services and consult Technical team for escalated calls to be resolvedExternal
Customers: Needs to be highly customer focused, and able to form effective working relationships with key customers, Approved Sub-contractors: Effective management of sub-contractor and supplier relationships based on various contracts for work carried out onsiteMEASURES OF PERFORMANCE (INDICATORS)
Leading
Zero Loss Time incidences (LTI), 100% near miss / potential incidences with implemented corrective action within 14 days, 100% employee participation in NM / PI reporting and achievement of HSSE targets Sustained use of Standard Work in area of responsibilityLagging
Internal SLA as set by the General Manager Drive continuous productivity level improvements measured by completed analysis on various delivery issues Maintain Variances on tanks at 0.5% on a continuous basis for project and maintenance calls Meet / exceed all customer contracted KPI’sPERSONAL QUALIFICATIONS & EXPERIENCE
Education/achievements
BCom Information Systems Computer Science, Statistics, or a related field.Experience/Knowledge
Power BI SQL (SSRS and SSIS) Oracle SAP Business Objects Process automation API (software interface) D3.js is a plus. Fuel Reconciliation experience in Understanding of the demands of the retail/forecourt and Oil industry.Specific Skills
Data cleaning and preparation Creating data visualizations Creating dashboards and reports Writing and communication Data analysis and exploration Statistical knowledge Analytical and problem-solving skills. Strong communication & interpersonal skills Attention to detail. Personal Organisation and time management Understand the importance of being hands on in our operational processes and customer relations. Quality First: Plan & execute accurate, complete, timely and reliable work. Integrity never compromised. Management by Fact: Gathers, analyses, and summarizes data to draw rational, fact-based conclusionsROLE SPECIFIC COMPETENCIES & BEHAVIOURS
Competency Descriptors
Utilises Critical Thinking (Fact Driven and analytical)
Thinks through and analyses complex problems, challenges and drives to root cause. Positively copes with change; applies knowledge and skills effectively in new environments to deliver value to the customers.Listens and responds to customer needs
Demonstrates deep understanding of customer expectations and end user needs. Dedicated to exceeding customer expectations. Seeks information from customer feedback to improve.Solves Problems (Data integration and application)
Gathers data from multiple sources, applying judgement and criteria to evaluate the integrity & validity of the data. Applies Vontier Business Systems (VBS) tools to explore and confirm root causes to problems. Organises multiple data elements into a compelling and meaningful story to drive decisionsActs with Integrity (Operates with transparency & is trusted)
Is viewed as direct and truthful. Keeps confidences and admits mistakes. Does not misrepresent him/herself for personal gain. Does not over-commit; follows through on commitments. Not afraid to take a standLEADERSHIP ANCHORS
Utilises Critical Thinking
Thinks through and analyses complex problems, challenges and drives to root cause. Positively copes with change; applies knowledge and skills effectively in new environments. Motivated by the challenge of new work; comfortable with ambiguity; proactively seeks answers. Quickly learns when faced with new challenges and strives to enhance his/ her knowledge and skills. Applies past learning to solve current problemsMoves Strategy to Action
Understands strategy and vision in order to effectively implement actions. Prioritizes effectively, acts with speed and agility. Creates detailed action plans and executes to drive results. Displays knowledge and confidence to execute. Demonstrates a sense of urgency.Leads in a Global Environment
Proactively seeks and uses knowledge of global issues that could affect his / her work or team’s achievement of goals. Demonstrates knowledge of relevant local and global rules and regulations affecting how work gets done. Is consistently respectful of persons from different cultures and backgrounds. Demonstrates an appropriate level of business acumen.Listens & Responds to Customers Needs
Demonstrates deep understanding of customer expectations and end user needs. Dedicated to exceeding customer expectations. Seeks information from customer feedback to improve. Uses unfiltered customer feedback to make improvements in process, products and services. Is committed to excellence and understands how daily work impacts the customer.Cultivates and enables breakthrough thinking to drive growth
Generates new ideas and solutions by making connections between diverse types of customers, markets and processes. Actively participates in cross functional brainstorming sessions. Encourages creative suggestions from others. Effectively manages the roll-out of innovative products or processes.Encourages thoughtful risk taking to advance innovation
Thinks outside the box and advances innovation. Willing to stand alone to champion a new idea. Demonstrates sound judgment with ideas that involve risk. Listens to new ideas even if he / she disagrees with them. Ability to influence and position new ideas, initiatives and innovations.
Champions continuous improvement
Takes actions and makes decisions that support the DBS culture. Is aware of and appropriately uses the DBS tools. Proactively makes recommendations for future improvements. Actively participates in cross functional kaizen teams.Solves problems
Displays discipline and logic; utilizes Problem Solving Process (PSP) tools to solve problems. Uncovers and clearly articulates the problem that needs to be solved. Looks beyond the obvious symptoms to uncover their underlying root cause (5 Whys). Prioritizes problems for solutions based on highest impact.Drives for results
Has capability and capacity to set goals that stretch self and peers. Consistently drives high quality, on-time results. Demonstrates the sense of urgency and the flexibility needed to achieve results; immediate impact. Organizes and prioritizes to drive results. Does not let perfect get in the way of better.Relentlessly attracts, engages and develops people
Proactively seeks and provides feedback from / to co-workers and supervisor to develop self and others. Builds and maintains good working relationships with peers and supervisors; works collaboratively. Engaged in daily work and takes initiative to practice and apply new skills to continuously improve performance. Stretches self to improve performance. Leverages strengths of other associates.Creates followership and collaboration
Works collaboratively across the business. Is viewed as a team player by peers, co-workers and supervisor(s). Motivates and engages teammates by asking for their input and listening to their ideas. Is engaged and supportive of continuous improvement.Builds strong and effective organizations
Brings energy and purpose to the workplace every day. Treats all associates with respect, earns trust, and supports diversity in all of its forms. Communicates and collaborates openly and clearly with co-workers and supervisor. Invites feedback to improve. Is a team player; understands co-workers’ contributions and recognizes accomplishmentsConsistently uses sound judgment
Behaves in ways that are aligned with the Vontier Standards of Conduct. Demonstrates personal integrity and is trusted by others. Is thoughtful; thinks through implications of decisions. Demonstrates high concern for the values of others.- Is a good listener; genuinely interested in common solutions and settling disputes equitably; is viewed as someone with great character.Operates with transparency & is trusted
Is viewed as direct and truthful. Keeps confidences and admits mistakes. Does not misrepresent him/herself for personal gain. Does not over-commit; follows through on commitments. Not afraid to take a stand.Demonstrates humility and self-awareness
Behaves in a humble manner. s viewed as genuine. Is self-aware and understands his / her impact on others. Seeks feedback regarding strengths and weaknesses; acts on feedback. Listens well; lets people finish thoughts and is not defensive.*Research / Data Analysis jobs in south africa
*Data Analyst – JHB in Johannesburg
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