Specialist - Process Solution and Improvement (Midrand)

Found in: beBee S ZA - 1 month ago

Gauteng, South Africa Vodafone Global Enterprise Full time
Vodafone Global Enterprise’s job vacancy, Career and Recruitment

Job title : Specialist – Process Solution and Improvement (Midrand) jobs in Gauteng

Job Location : Gauteng,

Deadline : March 22, 2024

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Role Purpose/Business Unit:

Background and root cause analysis artefacts (PowerPoint, excel or word) of system investigations into current fraud modus operandi. Data artefacts and analysis of current fraud trends.  Reports on fraud statistics and progress of fraud and revenue savings initiatives at Vodacom South Africa.  Business Requirements Specifications or Change Specifications artefacts to implement fraud or revenue saving solutions.  Fraud Tools and Initiatives Roadmap.  PI Planning artefacts to assist the PSI Teams in ensuring that quarterly PI commitments are met and planned for.  Extracting and analysing information to aid the Forensic Services Department in new or ongoing investigations.  Reconciliation artefacts from data artefacts across all Vodacom South Africa CRMs.  Creation of urgent memos to change process, systems, policies, rules and procedures on Vodacom Information Systems.  Audit Logs to track CRM User activities to track possible fraud operandi. 

The Ideal candidate for this role will have:

Must have technical/professional qualifications:  Grade 12/Matric essential 3 year Degree or Diploma in Information Technology or Relevant field (Essential).  3 -5 years of IT experience essential, preferably in a Billing, CRM or Data Environment   A minimum of 3 years of relevant experience. 

Core competencies, knowledge, and experience:

Working with, evaluating and manipulating data. Intermediate/Advanced SQL (PLSQL) and/or Informix (Essential) Experience with CRMS, Systems, Process and Data Structures.  Strong Interpersonal Skills.  Presentation and communicating skills.  Has extensive knowledge of Vodacom’s Products, Services and Business Processes. Tactically astute, with proven track record in the delivery of challenging business results.  Creating monthly/weekly reports on fraud findings/ causes/ recommendations and statistics with support from Senior Specialist and Principal Specialist Process Solution and Improvement. 

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