Technician: Support

Found in: beBee S ZA - 2 weeks ago

Gauteng Johannesburg, South Africa Altron Bytes Systems Integration Full time
Altron Bytes Systems Integration’s job vacancy, Career and Recruitment

Job title : Technician: Support (Altron Campus Woodmead Block D) jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : 18-May-24

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CORE RESPONSIBILITIES:

Governance and Risk Management

Adhering to defined processes to ensure Quality Assurance of Incident Management – Logging, tracking and resolving, as well as escalating incidents and requests; identify trends to understand root causes; proactively revise processes and tools to improve service levels; protect and ensure confidentiality of business information Remaining informed on emerging trends to maintain a deep and broad knowledge base in fundamental IT technical skill sets – Document current processes and changes; support knowledge sharing; mentor and train other members of the support team; undertake continuous training and development. Participate in projects for process or quality improvements – manage and support technical projects for the business; collaborate with business and project teams to successfully implements projects; evaluate solutions and regularly evaluate business needs relative to current tools.

COMMUNICATION & WORKING RELATIONSHIPS:

Internal: 

Heads of Operations and Business Units All stakeholders within the operation Shared Services

Reasons for Interaction:

Ensure effective Service Delivery. Ensure that all stakeholders are aligned and have the relevant information. Advice to line management. Ensure that Group is aware and aligned to requirements.

External:

Customer and Service Providers

Reasons for Interaction:

Work with Customer and Service Providers to ensure optimal service delivery

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*Technician: Support (Altron Campus Woodmead Block D) in Johannesburg

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