Field Service Engineer

3 weeks ago

Western Cape Cape Town, South Africa Shoprite Group of Companies Full time
Shoprite Group of Companies’s job vacancy, Career and Recruitment

Job title : Field Service Engineer – Brackenfell jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : May 19, 2024

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Job Objectives

Request DFM to create budget for desired equipment Procurement of equipment Managing and storing IT stock including quarterly stock takes  Co-ordinating with architects, electricians, and builders to explain IT requirements for the design of the new store and managing the time frames expected. Setup of users’ equipment and software Assist users with installation and support of required applications Installation of IT components (e.g., additional RAM, replacing laptop HDD / Keyboard / Screen) Setup and configuration of printers Ensure Network infrastructure (Wi-Fi and LAN) available Managing of IT Cabling (LAN) requirements: Work at heights Pull new network cables Terminate new points Meet with architects, electricians, and builders to explain IT requirements for design of new buildings Escalate unresolved issues to various internal business units as well as 3rd party vendors Assisting in the managing of insurance and warranty claims Manage of Remedy incidents and requests Ensuring SLA (Service Level Agreements) > 96%  Request DFM to create budget for desired equipment Procurement of equipment Managing and storing IT stock including quarterly stock takes Co-ordinating with architects, electricians, and builders to explain IT requirements for the design of the new store and managing the time frames expected. Installation, setup, and configuration of Store IT Hardware: POS&MM Back Office Front Office Network  Managing of IT Cabling (LAN) requirements Work at heights Pull new network cables Terminate new points  Update tracking reports / Provide updates Escalate unresolved issues to various internal business units as well as 3rd party vendors Assisting in the managing of insurance and warranty claims Assist with the testing of new IT HW Provide feedback on findings Recommendation of practical solutions Managing and storing IT stock

Qualifications

Grade 12 certificate A+ (Or Equivalent Experience) N+ (Or Equivalent Experience) Driver’s License

Experience

+2 Years Field Support in the retail environment +2 Years End-User Support MS Office 365 MS Windows Support and Installation Exposure to project management/roll-outs Stock management exposure Report writing

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*Field Service Engineer – Brackenfell in Cape Town

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