BIS Specialist – IT

Found in: beBee S ZA - 1 month ago

Limpopo, South Africa Samancor Chrome Full time
Samancor Chrome’s job vacancy, Career and Recruitment

Job title : BIS Specialist – IT & EA jobs in Limpopo

Job Location : Limpopo,

Deadline : April 28, 2024

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PURPOSE OF THE JOB

Oversee, Support and maintain IT Server, Networking and End User computing environments

BALANCED SCORECARD PILLARS, ROLES AND RESPONSIBILITIES: 

Identify and assess level of issue based risk exposures in area of responsibility by considering exposures to business, financial, legal issues, people, equipment, material, environment, processes, etc. Consider the level of risk, apply mitigation and implement control measures for residual risk (set objectives, minimum requirements, etc.) Manage SHEQ compliance within the Process through effective use of the Toolbox Utilise the Integrated Management System (IMS) to initiate, investigate and report SHEQ status

CUSTOMERS 

Render the right service first time Maintain and improve relationships with key stakeholders Interact with customers and familiarise yourself with operational concerns and any inherent peculiarities (e.g. SHEQ, ISO, IT issues)

Suppliers Relations:

Liaise with IT suppliers and service providers as required

BUSINESS PROCESSES 

Policies, Procedures:

Update IT Policies, Procedure, Standards, Protocols, Work Instructions, Codes of Practice, etc. Implement IT Policies, Procedure, Standards, Protocols, Work Instructions, Codes of Practice, etc.

Networks:

Install, configure and maintain Wide Area Networks (WAN) with Service providers Install, configure and maintain Radio Networks (RAN) with Service providers Design, configure and maintain Routing protocols between Business Units Design, configure and maintain VLAN’s on large corporate network Maintain and assist with uplinks to Production (Instrumentation) networks Design a local area computer network (LAN) for a departmental office environment Install and commission local area computer networks (LAN) Install, configure and maintain networks in Datacenters Ensure overall network availability and performance Implement and maintain network monitoring products Manage network Service Providers

Systems:

Test new systems against given specifications Support the business in utilising in-house developed applications Support the business in accessing and utilising purchased applications and systems Implement a wide range of Microsoft Technologies, systems and applications Implement and support new IT Systems required by the business Upgrade systems to the latest available versions

Software:

Test new software against given specifications Implement and oversee business software in an end user computer environment Implement and oversee business software in a server environment Implement and oversee business software utilising a database environment Upgrade software to the latest available versions

IT Security:

Provide education to users to bring about an understanding of IT security risks Safeguard Samancor data and systems against unauthorised access Safeguard Samancor computers, networks and systems against malware Safeguard Samancor network environment against hackers Safeguard IT facilities (Offices, workshops, datacentres)

Business Continuity:

Adhere to change control processes Maintain and support the IT back-up strategy Implement and maintain system and data backups in line with Samancor policies Implement and maintain the Samancor Chrome BIS Disaster Recovery Plan Testing of all backup sets as per policy to ensure data and system recovery

IT Infrastructure:

Compile functional specification for new IT Infrastructure (Servers, Storage and Networks) Implement, maintain and support the IT Infrastructure (Servers, Storage and Networks) Regularly review the system architecture to ensure it meets user and IT requirements Regularly review and upgrade Server and end user environments to the latest platforms Ensure compliance to Group standardisation of Hardware/Software for Samancor Chrome Maintain and repair server and related datacenter components Implement and maintain Infrastructure monitoring products Oversee total IT infrastructure, availability and performance

Support and Resources:

Oversee the BIS team and assist with general queries Build, maintain and coordinate the BIS team Oversee IT training requirements within the team Align IT environment and the team with Samancor Group strategy Facilitate group discussions to implement solutions to problems Oversee outstanding incidents with the team Manage service providers according to open orders and SLA’s Implement and coordinate IT related projects Ensure overall end user satisfaction as a service delivery department Deal with IT operational problems that have been escalated Oversee and provide a 24 hour support function Support Local and Wide area networks Support Systems and Infrastructure Support End users with escalated problems

Risk Management:

Identify, manage and minimize risk in the IT Department and environment Escalate critical matters to the appropriate Managers in order to minimise the risk imposed

Continuous Improvement:

Liaise with Management to identify opportunities for improvement Identify and define new IT requirements resulting in the establishment of projects Implement Continuous Improvement initiatives

Reporting/Documentation:

Compile Project documentation Submit IT Operational Reports Oversee all IT related documentation

Procurement:

Oversee the procurement process of all IT related equipment Ensure orders are placed for IT equipment Liaise with vendors and follow-up Ensure equipment is received and vendors are paid Ensure equipment received is implemented

IT Asset Management:

Oversee IT asset management for the business (hardware and software) Control the documentation for all IT networks, equipment etc Ensure Computer and Server infrastructure equipment is refreshed according to policy Oversee all repairs of IT equipment (3rd party vendors)

Administration:

Conduct general administration in the IT Department (Filing, records, etc.) Ensure a clean and safe working environment (Offices, workshops, DataCenter) Ensure a clean and risk free systems environment (applications, systems, data) Continuous improvement of customer satisfaction by means of surveying

Research:

Research IT trends, technologies and controls

GROWTH

Manage Continuous Improvement through Operational Excellence

BEHAVIOURAL COMPETENCIES: 

Safety Leadership Innovation Planning, Organising & Control Results Orientation Problem Solving & Decision Making Relating & Networking Change Leadership Business Acumen

WORKPLACE COMPETENCIES:

Skills:

Samancor Chrome Systems (IMS, EBMS, Chromedoc, SAP, Coupa, MES) Demonstrate appropriate customer care in the context of IT support Apply problem solving strategies Use computer technology to research a computer topic Apply the principles of supporting users of local area networks Operate an enterprise server computer system Support Access control systems

Knowledge:

Demonstrate knowledge of IT Policies and Procedures Demonstrate knowledge of different computer network architectures and standards Demonstrate knowledge of the principles of Corporate Governance in IT (SOX) Explain computer architecture concepts Explain Wide Area Computer Networks (WAN`s), Routing & VLANs concepts Describe the types of computer systems and associated hardware configurations Demonstrate knowledge of hardware components installed in a Datacenter Demonstrate knowledge of Microsoft Technologies and Systems Demonstrate knowledge of information system technologies Demonstrate knowledge of IT Security and related components Demonstrate knowledge of Server Operating systems Demonstrate knowledge of Advanced troubleshooting Demonstrate knowledge of backup environments and DR Demonstrate knowledge of Corporate Networking and routing Demonstrate knowledge of a virtualized server environments Demonstrate knowledge of Access Control systems Demonstrate knowledge of Managing an IT Team

Requirements

Minimum qualifications: 

Degree or National Diploma in Information Technology 4 years’ relevant experience in an Infrastructure management and Supervisory IT role

Additional qualifications: 

Microsoft Certifications (advantageous)

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