Guest Service Agent- F&B
Found in: beBee S ZA - 3 weeks ago
A Guest Service Agent- F&B (Bars affects every Guest experience with ours restaurants, bars, room service, banquets. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.
What will I be doing?
As a Guest Service Agent- F&B (Bars), you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:
Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required Understand menu content, any menu changes, and promotional activities Keep your service area (Bar & Restaurant) clean, tidy, and well-prepared Offer guests a warm welcoming & memorable experience Prepare and refill the bar stock(Bartender) Efficiently manage the proper settlement of all customer accounts Answer Guest queries in a polite and helpful manner Perform Banqueting roles during functions or events RequirementsWhat are we looking for?
Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Friendly, positive, energetic disposition Committed to delivering exceptional guest service Motivated to learn new skills and techniques Smart and tidy, in appearance Positive and willing to participate on a team and work with a winning attitude Excellent communication skills Flexible, reliable, and responsive to a range of work situations Prepared to manage a variety of customer types, inquiries, and complaints Knowledge of alcoholic beverages and mixing of drinks Previous food hygiene experience Electronic ordering systems experience Cash handling experienceWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
Source: Hospitality Online
