Fica Specialist

Found in: beBee S ZA - 1 month ago

KwaZuluNatal Durban, South Africa iKhokha Full time
iKhokha’s job vacancy, Career and Recruitment

Job title : Fica Specialist – Umhlanga jobs in KwaZulu-Natal

Job Location : KwaZulu-Natal, Durban

Deadline : April 27, 2024

Quick Recommended Links

Jobs by Location Job by industries

Job Description

The iKhokha talent team is hiring for a FICA Specialist. 

We are looking for a professional individual with strong attention to detail and excellent communication skills to take on the role. 

So, what will you do?  

You will be responsible for onboarding iKhokha merchants and facilitate a seamless and efficient FICA verification process. 

 In addition to the above, you will:  

Increase onboarding conversion/activation through efficient handling time across CRM platform  Identify outstanding FICA requirements and proactively request these documents from onboarding agents  Keep onboarding agents informed of all changes and processes. Follow up on outstanding requirements from onboarding specialist  Provide unsurpassed service excellence to promote efficient turnaround times to achieve merchant retention and loyalty  Ensure that call and ticket SLA’s are met as defined with the Team Leader and Line Manager  Interact with escalations of onboarding agents daily, responding to their questions or concerns and guiding them to the appropriate requirements  Verify all documents and information captured on a merchants profile, including identity information to ensure seamless onboarding and trading experience  Interpret all FICA checks to establish if the merchant meets iKhokha’s requirements in order to be a legit business trader  Understand the various different business entities and conduct the necessary FICA checks for those entities to ensure compliance and prevent money laundering  Ensure attention to detail when capturing merchant information efficiently and accurately  Request outstanding documents from onboarding specialist to ensure profile completion from merchants  Escalate urgent queries that require input from senior management  Ensure proper escalations when any systems or tools are down and that proper communication is rendered to the Team Leader and Line Manager

Qualifications

Minimum of a matric qualification. 

Deal Breakers:  

1 – 2 years FICA experience with exposure to FAIS.  Must have experience in MS office  Exposure to CRM platforms  Excellent written and verbal communication skills with a specific focus on customer service  Data capturing and detail orientation with a good understanding of FICA requirements  Effective communication skills with good telephone and email etiquette  Ability to handle pressure and large volumes of work with speed and accuracy   Problem Solving  FICA  Fraud & Risk Compliance  Onboarding  Support  Sales 

*Customer Service  jobs in south africa

*Fica Specialist – Umhlanga in Durban

  • Spec Short Term Marketing Adv

    23 hours ago

    Durban, South Africa Momentum Metropolitan Holdings Full time

    -Introduction Role Purpose - The purpose of this role is to build a sustainable Short-term Insurance business unit that provides Short-term Insurance solutions to Intermediaries through training & technical sales support. - Create marketing opportunities for FA's in order to increase market share for the business Requirements - Matric/Grade 12 (minimum) -...

  • Senior Leasing Administrator

    Found in: Adzuna ZA B C2 - 5 days ago

    Durban, South Africa Adzuna ZA B C2 Full time

    Minimum Requirements:National Senior Certificate.A 1-year Diploma in Business Administration will be advantageous.Essential: A relevant qualifications as required by the PPRA (Property Practitioners Regulatory Authority).Essential: FFC (Fidelity Fund Certificate).Proficiency in government retail regulations and property sector administration requirements is...

  • Senior Leasing Administrator

    Found in: Whatjobs ZA C2 - 2 days ago

    Durban, South Africa Marvel Placement Consultants Full time

    Minimum Requirements: National Senior Certificate. A 1-year Diploma in Business Administration will be advantageous. Essential: A relevant qualifications as required by the PPRA (Property Practitioners Regulatory Authority). Essential: FFC (Fidelity Fund Certificate). Proficiency in government retail regulations and property sector administration...

  • Senior Leasing Administrator

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Durban, South Africa Marvel Placement Consultants Full time

    Minimum Requirements:National Senior Certificate.A 1-year Diploma in Business Administration will be advantageous.Essential: A relevant qualifications as required by the PPRA (Property Practitioners Regulatory Authority).Essential: FFC (Fidelity Fund Certificate).Proficiency in government retail regulations and property sector administration requirements...