Call Centre Agent
Found in: beBee S ZA - 1 month ago
Job title : Call Centre Agent – Johannesburg jobs in Northern Cape
Job Location : Northern Cape, Johannesburg
Deadline : April 28, 2024
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Responsibilities:
Provide support, assistance and resolution in line with the iStore trading hours Achievement of targets Adherence to contact centre processes and procedures Handle complaints, answer queries and provide support and general information Be fully conversant with the Core Group’s client care and client satisfaction policies and service level undertakings Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc. Technical support: Resolving technical issues telephonically and possibly researching technical issues Status queries: Assist customers with queries on all repairs in progress Call logging all incoming telephonic requests Customer serviceRequirements:
Matric Certificate South African ID At least 1 year of experience in a Call Centre*Customer Service jobs in south africa
*Call Centre Agent – Johannesburg in Johannesburg
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