Business Intelligence Analyst

Found in: beBee S ZA - 3 weeks ago

Umhlanga Durban, South Africa Talksure Full time

MAIN PURPOSE OF THE ROLE

The role of the Business Intelligence Analyst is to enhance and improve the top-line business understanding and decision-making processes by collecting, analysing, and reporting of data to the various business departments.

DUTIES AND RESPONSIBILITIES

Create written reports and/or data visualisations that business stakeholders can use to monitor metrics and make decisionsSupport the business operations in the following areas:Accurate ReportingAutomation of manual processesAnalytical feedback to improve business productivityEncourage and maintain a âcustomer serviceâ philosophy within the BI team with business stakeholdersTranslate business needs to technical specifications and deliver on the outputDebugging, monitoring and troubleshooting solutionsContinually look to improve resource requirements & advise the line manager of inefficiencies as they are encountered and work toward continuous improvement of systems that best serve businessAssist in the development of standardized tools, methodologies, and various business processes for the purpose of refining operational efficiency and identifying areas for improvement across business KPIsCollect, sort, filter, analyse data and interpret the results to look for patterns and determine if the findingsProvide direction regarding patterns, trends, and market analysis to drive business decisionsWriting relational and multidimensional database queriesBuilding, implementing and supporting the BI solutionsAssist in problem resolution to the team through problem researchPerform administrative and other ad-hoc functions as and when required by the team

QUALIFICATIONS AND EXPERIENCE REQUIRED

Matric Diploma in ICT and Application Development /BTech Degree in Information Technology Minimum of 3 years of experience as a Business Intelligence Analyst or similar position preferred2 years' experience in a contact centre as a business intelligence analyst requiredAccounting/Finance experience preferredFamiliarity with reporting in sales, marketing, and other operational departments Experience in working with the following tools:Microsoft BI Tools (SQL/SSIS/SSRS/SSAS/PowerBI)MySQLR / PythonExpert capability in Microsoft ExcelKnowledge of business processes and functional areasPossess experience in all stages of BI project work (requirements, design, implementation, testing and deployment)Experience in estimating solution development and delivering solutions against those estimates

BEHAVIOUR AND COMPETENCIES REQUIRED

Strong written and verbal communicationExcellent analytical skillsStrong organisational skillsComfortable in a fast-paced, ever-changing environmentStrong interpersonal skills with the ability to build and maintain professional relationshipsAble to work independently Team playerAbility to multitaskExcellent problem solving skillsPragmatic and thoroughSelf-starter who takes ownershipOutcomes orientatedAdaptable and flexibleAble to work under pressureAbility to take initiative Innovative

Remuneration: A market related package including benefits

NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.

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