Floor Supervisor

3 weeks ago

Cape Town, South Africa adidas Full time

JOB PURPOSE
Ensures that overall sales and profitability goals for the store are met by 1) providing training to all associates; 2) assisting the Store Manager in the development of staff in compliance with adidas Retail growth objectives; 3) overseeing the daily operation of the store and assuring compliance with adidas Retail policy and procedure.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

•Supports the Store Manager by implementing and maintaining a staff structure that minimizes payroll expense and increases productivity,
•Assists the Store Manager by evaluates employees’ performance on a day to day basis
•Perform or assist in the completion of all documentation associated with applicants, new hires, payroll. •Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas Retail goals.
•Maintains personnel files to Company standards.
•Assure adherence to all Company systems and procedures.
•Maintain confidentiality of adidas Retail operating information.
•Assure compliance with legal statutes and safety guidelines in overall management of store and associates.
•Obtains the necessary skills, experience, and training from daily interaction with store management and outside training to develop necessary skills to assure promotability to next level.
•Assure adherence to adidas Retail visual presentation guidelines.
•Implements the security procedures set forth by adidas Head Office including, but not limited to shrinkage control, and safety inspections.
•As needed, assists in the development of merchandising, advertising and promotional programs to help meet the sales and marketing goals of the store.
•Resolves customer complaints.
•Assists in maintaining inventory levels by communicating with the Store Manager overages and shortages of product.
•Assists the Store Manager to implement and maintain management systems for planning, organization, and controlling and auditing store operations.
•Other duties may be assigned.

 

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE
High school and 2 years retail experience and/or training; or equivalent combination of education and experience.


 SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

OTHER SKILLS AND ABILITIES

•Ability to use MS Word, Excel, Outlook, and point of sale systems.
•Ability to communicate effectively in English, both written and oral.
•Ability to exercise good judgment and decision making skills. •Excellent verbal and written communication skills.
•Ability to effectively present to moderate size groups.
•Ability to attend work in a regular and predictable manner.
•Knowledge of how to supervise others.

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