ChatBot Developer

Found in: beBee S ZA - 1 month ago

Western Cape Cape Town, South Africa Boardroom Appointments Full time
Boardroom Appointments’s job vacancy, Career and Recruitment

Job title : ChatBot Developer – Cape Town jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : April 28, 2024

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Key Responsibilities:

Requirements Gathering

Collaborate with stakeholders to define the bots objectives, functionalities, and user interaction flow. Identify and document technical and business requirements.

Design

Architect the bots conversation flow, including the decision trees, intents, and entities. Design a user-friendly and engaging UX/UI for the bot interactions.

Development

Develop the bot using the Facebook Messenger Platform, including programming of the conversation logic and integration of necessary APIs. Implement natural language processing (NLP) capabilities to interpret user queries and provide contextually relevant responses. Code webhook services to receive and send messages to and from the Messenger Platform.

API Integration

Integrate with Facebooks Conversion API for tracking and attributing offline leads and conversions. Implement Metas WhatsApp Business API for extending chatbot functionalities to WhatsApp, ensuring a seamless cross-platform experience. Incorporate third-party APIs for additional services like payments, CRM, analytics, etc.

Testing and Deployment

Perform thorough testing, including unit tests, integration tests, and user acceptance testing (UAT) to ensure the bot functions as intended across different scenarios. Deploy the bot to the production environment and monitor its performance.

Monitoring and Optimization

Utilize analytics tools to track user interactions, engagement metrics, and bot performance. Continuously refine and optimize the bots responses, conversation flow, and functionalities based on user feedback and analytics insights.

Compliance and Security

Ensure the bot complies with Facebooks policies, data protection regulations (e.g., GDPR), and privacy standards. Implement security measures to protect user data and prevent unauthorized access.

Skills Required

Technical Skills: 

Proficiency in programming languages such as JavaScript (Node.js), or PHP.  Proficiency in database languages such as MYSQL or MS SQL.

Experience with the Messenger Platform,:

WhatsApp Business API, and Facebooks APIs. Familiarity with web development technologies (HTML, CSS, JavaScript) and frameworks/libraries (such as Laravel).

Analytical Skills: 

Ability to analyze and interpret data to make data-driven decisions for bot optimization.  Skills in using analytics and monitoring tools to track performance metrics.

Project Management and Communication: 

Strong project management skills to oversee the development lifecycle.  Excellent communication skills for collaborating with team members, stakeholders, and potentially interacting with bot users for feedback.

Creativity and Problem-Solving: 

Creative thinking for designing engaging user experiences and conversation flows.  Strong problem-solving skills for addressing technical challenges and optimizing bot performance.

*ICT jobs in south africa

*ChatBot Developer – Cape Town in Cape Town

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