Senior Warranty Administrator

Found in: beBee S ZA - 2 weeks ago

Western Cape Cape Town, South Africa GVW Group Full time
GVW Group’s job vacancy, Career and Recruitment

Job title : Senior Warranty Administrator – Durbanville jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : April 26, 2024

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What will you do?

As a Senior Technical Warranty Administrator, you will provide technical support for claims processing via telephone and internet for internal and external clients.

Key Responsibilities:

 Processing of warranty claims.  Provides support for warranty data analysis.  Technically review and input paper and electronic warranty claims  Notice and communicate developing trends  Communicate/ enforce warranty policies, both internally and externally  Handle communications timely and effectively  Other duties/projects as assigned  Keep detailed records  Review warranty documentation for the purpose of validating dealer warranty claims.   Support dealer network in the processing of those claims selected for review through the systematic examination of all dealer-submitted warranty claims.   Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor   Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service.   Escalate unresolved issues to Warranty

What does it take to be a part of our team?

 Detail Oriented – Agents must be able to focus on the details of the conversation or written form in order to identify and isolate the real issue.  Organizational skills – Agents must be able to handle multiple tasks at once while attending to the customer’s needs.   Flexibility – Should be able to help various types of customers. They should have the ability to focus on the warranty issues, provide solutions while maintaining a professional demeanor at all times.  Friendly – Project a warm and friendly image, consistently maintain a positive demeanor.   Customer service focused – Must have the ability to stay calm in difficult situations.  Must be able to gain and maintain control of customer conversations while providing world class customer service.    Effective Communication Skills – Strong communication skills, listening to the caller, digesting the information, and effectively conveying a solution quickly and efficiently.   Speed – Must be fast and efficient. Must be able to work quickly without sacrificing the quality of their work.   Solutions oriented – Must be able to find workable solutions for problems they might face.

Education and Experience                     

Minimum Requirements: Personal Attributes:

Matric qualification or higher Skills: MS excel; Power point; and word. Must have experience of at least 5 years in similar role as a Warranty Administrator Be able to work independently Team Player Confident and proactive approach – anticipates issues and requirements Attention to detail Strong documentation skills

Computer Skills 

 Working knowledge of MS Office/Outlook, Internet Explorer navigation  Preferred knowledge of Adnet, EPC, QAD, Autocar warranty system, Team Center

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*Senior Warranty Administrator – Durbanville in Cape Town

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