MPGS support

Found in: beBee S ZA - 4 weeks ago

Gauteng Johannesburg, South Africa PayTech Group Full time
PayTech Group’s job vacancy, Career and Recruitment

Job title : MPGS support (Payment Gateway Specialist) jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : March 29, 2024

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Role:

We are looking for experience more from the MPGS technical operator perspective having direct user/admin platform knowledge in following areas:

Act as first point of contact for MPGS Projects across the scoped markets, coordinate with Mastercards internal teams, Client/Acquires and third party providers to setup project and follow up on related requirements, manage technical solution/scope and timelines adhering to Project management best practices;

Project & scope management (per market)

 Provide on-the-ground support as required, log requests and update Client team on project execution status in timely intervals,  Conduct regular reviews with Client on open projects and tickets,  Provide timely reports & status updates on timely manner (internally & externally),  Conduct brief platform-specific technical training as needed,  Assist Client in filling various requests forms related to the gateway (e.g., requests to add currency, change requests, / ACS (access control server) related forms),  Manage Clients MPGS technical team requirements to provide timely support (e.g., production technical support),  Any further MPGS related services agreed between the parties in writing which are part of and/or ancillary to, the services provided under this Schedule,

Clients MPGS instance (on Behalf management ):

 Support and maintain full configuration cycle of the non-corporate merchant organizations as per the Onboarding Guide provided with MPGS,  Manage access rights and issue the relevant accesses to different level of non-corporate merchant organization,  Ensure ownership changes are reflected on Merchant Manager Portal upon acquiring banks notification by activating or deactivating merchant code,

Post implementation Support :

 Manage urgent production technical support, specific technical challenges faced by Client,  Support market or acquiring bank or corporate MSO (management services organization) with any application upgrade,  Support and maintain any Gateway changes/Technical/Market support as part of troubleshooting,  Provide support on and attend troubleshooting calls with the merchant,  Provide periodic update on required resolution post the troubleshooting calls,  Share the incident report provided by BizOps team describing the cause and the corrective measures taken for each incident,

Required Experience :

 MPGS :

 Merchant onboarding/setup  Support in API integrations  Support end to end testing  Ability to support Acquirer dependencies : Acquirer link, clearing ( DCF File processing) & settlement.  Risk rules & Fraud Management best practices : Transaction Risk Management experience

 Acquirer & Merchant organization

 Refunds/Chargeback analysis  Authorization rate improvement initiatives  Improve decline and abandonment rates  Portfolio activity tracking Reports and analysis  Culling exercise for inactive MIDs

 Acceptance experience

 Deep understanding of roles in acceptance EcoSystem: PayFac, MarketPlace, PSP..etc  Scheme Franchise rules understanding and navigation.  APMs and wallet acceptance.

Required Skills :

 Specialist in acquiring business,  Regional experience preferred,  Advanced English,  Ability to work independently with minimum supervision,  Strong stakeholder management skills across,  Technical & functional expertise (knowledge of both business and technology requirements,  Advanced Project Management practices & experience with records of high scale and complex acceptance projects/programs.

*Banking jobs in south africa

*MPGS support (Payment Gateway Specialist) in Johannesburg