Senior IT Technician

4 weeks ago

Western Cape Cape Town, South Africa Vista Group Full time
Vista Group’s job vacancy, Career and Recruitment

Job title : Senior IT Technician – Cape Town jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : 18-May-24

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Key Responsibilities:

Work closely with the Head Office IT Administrators to ensure maximum staff and client satisfaction. Updating of documents and tickets being worked on. Working against strict deadlines as set out in meetings, discussions, and events. Demonstrates technical skills and product knowledge in all areas. Maximizes all opportunities in the process of finishing a ticket, project, or task resulting in satisfied customers/colleague. Assists in the implementation/execution of the company development plans as needed. Maintains accurate records of all tickets resolved, tasks done, resolutions followed, projects and time spent on all activities. Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. Maintaining and developing relationships with colleagues in person and via Video calls and emails. Responding to incoming email and phone enquiries and tickets. Representing the company at trade exhibitions, events and demonstrations if required. Reviewing own performance, aiming to meet or exceed current work done. Gaining a clear understanding of customers’ or colleagues’ needs and requirements. Be energetic and hardworking and should be able to communicate well with colleagues. Addition to the above the following will also be your duties and responsibilities, but not limited to: Perform delivery, physical setup, installation, troubleshooting and repair of all IT hardware, software, and networking. Train users on software applications and systems. Troubleshoot issues and outages. Respond to equipment failure and report within an hour. Digital Signage, Conference equipment, Conduct an inventory count once a month to keep track of equipment. Network cable and points must be in working condition. Network equipment must be installed or mounted as required. Follow up on repairs sent in. Reset of student Office 365 account password within hour of query received. All Desktop PC must have side panels and be pop-riveted. Store equipment that is not being used in the IT server room, or allocated room. Attend I.T (Information Technology) meetings. Server room must be always neat and tidy. Report any stolen equipment to the ICT Manager immediately. Person specification: Demonstrates a curiosity mindset. Critical thinking and problem-solving skills. Have an interest in security. Be keen to learn and grow. Excellent written and verbal communication skills Ability to work independently, be organised and methodical.

Requirements

Qualification and experience prerequisites:

Microsoft 365 International exam (Advantage) NQF 4 (IT Tech support), CompTIA A+ and CompTIA N+ 1-2 years’ experience working with IT equipment, inventory and first level support. Strong understanding of audits, inspections and comparing data is required. Proven ability to achieve goals and deadlines. Must also be willing to work on a flexible schedule. Punctual on documentation

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