Coordinator - German Speaking

 Location: [[Cape Town]] | Job-ID: [[206400]] | Contract type: [[Permanent]] | Business Unit: [[Delivery Enablement]]

About the role

We are setting up a new team for the Group Delivery Back Office team in South Africa to help out with the scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for our customers. 

What you will do 

• Gather information through relevant business systems/tools. 

• Advise and provide support to customers to satisfactorily resolve queries.  

• Understand the nature and urgency of resource, what exactly the customer requires and schedule them accordingly. 

• Provide good customer service to ensure that requests for information are provided to avoid customer escalations. 

• Scheduling services / organize resources to the partners to meet SLA’s 

• Prioritise your own workload to ensure that deadlines and customer requirements are met. 

You are the ideal candidate if you have

• Fluency in English and German.  

• Good working knowledge of Microsoft Applications (any experience with ticketing tool could be an advantage). 

• The ability to plan and organise your own, and others’, workload. 

• Proven experience of high standards of customer service. 

• Good administrative experience. 

• The ability to ensure accuracy of data, provide data for reporting and processing of information. 

• Excellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels. 

More about the role

Business as usual? Not quite.  

However, we are broadly positioned across various industries. We plan for the long term and have always been flexible in our approach to our customers, especially in times of crisis. Our core business is digitisation. We believe that this topic will continue to grow in importance for many companies in both public and private sectors. 

That's why there are still areas of our business with clear hiring requirements – and we would like to bring talent like you on board By the way, we have completely virtualised our application process and our recruiters remain available to you should you have any questions. 

We are still looking forward to getting to know you 

About us

With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.