Jobs: senior operations manager - uk call centre bpo

Are you a dynamic and experienced leader in the BPO industry? Are you passionate about driving operational excellence and delivering exceptional customer service? If so, we have an exciting opportunity for you iContact is a leading customer service BPO provider serving international markets, bringing with a proven pedigree in the multiple sectors we...

BPO Sector experience; - Experience in dealing and managing UK and US clients; - Experience working USA hours - Proven track record in handling managing multiple clients - Proven track record in managing an Omnichannel call centre - Start date: ASAP - Salary Negotiable **Responsibilities** - Responsible for our new call centre in Johannesburg, South...

Universal Call Centre is looking for sales driven agents with **minimum 6 month outbound UK sales experience**, preferably life insurance or funeral cover. Agents are required to have a basic understanding of life insurance and a will, agents need to have contactable references. Fluent English, tests will be given. Must have reliable transport. This is an...

Universal Call Centre is looking for sales driven agents with minimum 6 month outbound UK sales experience, preferably life insurance or funeral cover. Agents are required to have a basic understanding of life insurance and a will, agents need to have contactable references. Fluent English, tests will be given. Must have reliable transport. This is an an...

Call Centre Agents for a upmarket UK client 4 month contract with prospect to go permanent 2+ years call centre experience (non-negotiable) BPO experience is advantageous Open to working shifts for UK client Clear articulation No criminal record

We are looking for Experience UK Probate sales agents What we require: *Minimum 1 year experience in and Life Insurance campaigns (UK) and Lead Gen and the UK working environment *Must be target driven, good attitude, able to perform in a high intensity sales environment and must have good telephone etiquette. What we offer: Basic: from R5500 -...

**Required**: 2 years customer service experience within a call centre (BPO or Captive) Brilliant communication skills Must be willing to work hours below: **Monday to Sunday** **8:00 - 17:00 UK time** **9:00 - 18:00 UK time** **Salary**: From R6,800.00 per month Ability to commute/relocate: - Woodstock, Western Cape: Reliably commute or planning to...

2 years customer service experience within a call centre (BPO or Captive) Brilliant communication skills Must be willing to work hours below: **Monday to Sunday** **8:00 - 17:00 UK time** **9:00 - 18:00 UK time** - Basic Salary + travel allowance+shift allowance+incentives_ **Salary**: From R6,800.00 per month Ability to commute/relocate: - Woodstock,...

Call Centre Agents for a upmarket UK clientPermanent position1+ year call centre experience (non-negotiable)BPO experience is advantageousNight shift only - 2pm - 6amMonday - SundayClear articulationExcellent written skillsNo credit or criminal record 

**Scope of Role -Key Metrics** - Planning and Organisational Skills; defining performance standards and meeting service levels; manage resources - Leadership skills: ability to lead and motivate a team - Strong and adaptable communication skills with the ability to influence and motivate employees and managers - Business Analysis: ability to analyse and...

The company is a Call Centre Operation that operates from Fourways in Johannesburg. The position will be to work with the Operations Manager to manage and optimise the campaigns run in the call centre. This will entail all aspects of managing campaigns from start to finish and will include manage the leads, optimising dialing and productivity, management...

Gauteng, JHB - Central - R7 100 Basic Salary (Shift allowance, medical aid, funeral cover) Our client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services...

We are looking for individuals with (Outbound) Call Center Sales agents. Cartrack / Matrix experts with Outbound experience. **Requirements**: - Manage large amounts of outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Seize opportunities to upsell products when they arise - Strong communication skills...

Regional Head of BPO Operations Provide strategic leadership to multifaceted BPO operation.5 -7 years senior contact Centre management experience in BPO sectorStrategic and tactical focusStrong analytical skillsIn-depth client interfaceSalary negotiable aligned to industry norms and experience.Contact leo@callforce.co.za

A large call centre based in Durban is looking to employ a Senior HR person to oversee all of HR for a large staff compliment of more than 1500 employees. - BPO Call Centre experience in a senior HR role - essential - Experience managing a staff compliment of more than 1500 employees - including a complex payroll - a relevant tertiary qualification in HR -...

Our client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services Experience in a BPO or, 12 months Call Centre Customer Services Experience in a local Call...

Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for International companies with Digital Intelligence. Our client is recruiting for a...

Leading cellular network service provider is looking for Customer Services Agents to provide support to their prepaid and post paid customers **Requirements**: at least 3 years call centre customer services experience of which at least 1 year must be within a BPO Willing to work 24/ 7 Shifts including weekends and public holidays Must have Matric, and be...

**Cal Centre Agent required for an IVA Campaign**: Consumer Links are a global provider of Business Process Outsourcing (BPO) services with a difference. We believe that BPO should be about more than just cost savings — it should also be about driving real business value and creating lasting relationships. **Skills and Competencies** - Computer...

At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Our Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our...