Jobs: real time anaylst

**Role Purpose** To lead a team of real time analysts to proactively managing the contacts and queues “on the day” to ensure service levels and business targets are met. This means taking the resource plan and forecasts and monitoring volumes throughout the day, acting if thresholds are transgressed and enabling service recovery plans if required. You...

**What would make you a good fit for this role** The purpose of this position is to monitor schedule adherence, identify schedule inefficiencies and flag operational service level risks. **What you will be doing** **Adherence Monitoring** - Monitors daily absenteeism. - Monitors non-adherence and communicates out-of-line situations - Identifies issues...

The purpose of this role is to monitor the intra-day activities in Operations and advise appropriate steps to address variations to the planned forecast and schedule to ensure that service levels are maintained. To also deliver variance reporting to stakeholders, to enable them to make timely and informed decisions. **Daily scheduling and real time...

TransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Real Time Administrator (RTA), will be a part of the team supporting our Consumer Service Centers and is responsible for providing direct Real Time support through monitoring and managing incoming call traffic, break schedules and all issues that may impact service levels (SL’s) and...

REAL TIME ANALYST **Purpose of the Job**: - Proactively support Workforce Optimisation Manager (WOM) and Operations management in ensuring that scheduled resources for Telco campaign are fully tracked against plan and that resources in seat are productive in line with schedule. Identifying any variance to plan in real time and where possible ahead of any...

**What you will be doing** The purpose of this position is to monitor schedule adherence, identify schedule inefficiencies and flag operational service level risks. 1. Adherence Monitoring - Monitors daily absenteeism. - Monitors non-adherence and communicates out-of-line situations - Identifies issues that may impact the site’s ability to meet service...

**Â The Real-Time Analyst** **Summary of Dutie**_s: _**As a Real Time Analyst, you will work closely with Operations, to help monitor Incoming volumes In Queues, report on Daily attendance schedule adherence of Agents in real-time, ensuring optimum service levels are achieved to deliver consistent performance. **KEY RESPONSIBILITIES**: - 110% floor...

**Duties and Responsibilities** **Job purpose**: - Responsible for resource planning and capacity management of available resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. - Plans, directs, supervises, and evaluates forecasting and...

**Real Estate Agent** We are expanding and looking for a professional Real Estate Agent to be an intermediary between sellers and buyers. - This is a 50-50% commission Basis position - Incentives on Targets **Duties**: - Provide guidance and assist sellers and buyers in marketing and purchasing / selling property for the right price under the best terms -...

Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

Absa Group Limited's job vacancy, Career and RecruitmentJob title : Workforce Management Real Time Analyst – JHB jobs in GautengJob Location : Gauteng, JohannesburgDeadline : April 25, 2024Quick Recommended LinksJobs by LocationJob by industries Job SummaryWorkforce Management Real-Time Analyst is to ensure the efficient and effective utilization of...

Absa Group Limited's job vacancy, Career and RecruitmentJob title : Workforce Management Real Time Analyst – JHB jobs in GautengJob Location : Gauteng, JohannesburgDeadline : April 25, 2024Quick Recommended LinksJobs by LocationJob by industries Job SummaryWorkforce Management Real-Time Analyst is to ensure the efficient and effective utilization of...

**Purpose of the job**: To provide planning support for the relevant campaigns within the Workforce Management team in order to ensure the efficiency of the respective campaigns. **Minimum Qualifications and Experience**: - Matric - 1-2 years experience in workforce management - 1-2 years experience in a BPO/Contact Centre environment - 1-2 years...

Closing Date 2023/02/24 - Reference Number SHO230216-3 - Job Title Contact Centre Real Time Data Analyst - Job Type Permanent - Location - Country South Africa - Location - Province Western Cape - Location - Town or City Brackenfell, Cape Town. - Purpose of the Job The purpose of the Contact Centre Real-Time Data Analyst role is to participate in and...

**Purpose of the Job**: The purpose of the Contact Centre Real-Time Data Analyst role is to participate in and support the gathering, analysis and understanding of the customer services’ operational data and analytics requirements and translating these requirements into real-time analytics. This role ensures the provision of meaningful operational...

Our client has an opportunity available for a Contact Centre Real Time Data Analyst.Requirements: Degree in BSc in Computer Science, Statistics, Data Management or equivalent.1+ years in a real time data analytics, reporting, BI and systems orientated or equivalent role, delivering real time data, insights, reports, and inputs to an operational customer...

Absa Group Limited’s job vacancy, Career and Recruitment Job title : Workforce Management Real Time Analyst – JHB jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 25, 2024 Quick Recommended LinksJobs by Location Job by industries Job Summary Workforce Management Real-Time Analyst is to ensure the efficient and effective...

Absa Group Limited’s job vacancy, Career and Recruitment Job title : Workforce Management Real Time Analyst – JHB jobs in Gauteng Job Location : Gauteng, Johannesburg Deadline : April 25, 2024 Quick Recommended LinksJobs by Location Job by industries Job Summary Workforce Management Real-Time Analyst is to ensure the efficient and effective...

Job DescriptionJOB PURPOSEResponsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the desired service level. To work as part of a greater WFM team and ensure that all functions performed/services provided are in line...

**Do you see a future that includes more?** **More exposure to innovative technologies, more personal growth, more experience?** **Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.**: - Job Title- Manager Product Real Time Payments- Location- Selby - Johannesburg, GP 2001 ZA...