Jobs: it service desk supervisor

Datacentrix’s job vacancy, Career and Recruitment Job title : Service Desk Supervisor – Cape Town jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : March 22, 2024 Quick Recommended LinksJobs by Location Job by industries Critical Requirements – Skills, Experience & Qualifications: Matric /Grade 12 Essential Certifications in...

**Purpose**: - To ensure effective and efficient Service Desk services, 1st level support are delivered to the customer. **Main Responsibilities**: - First point of contact for customers end-users during the scheduled shift period - Provide 1st level IT support telephonically and/or via remote take over - Adhere to the KPIs and SLAs agreed with the...

REQUIRED LEARNINGGrade 12Computer Literate â Microsoft â Outlook/Word/Excel (Essential)A+ would be advantageous.N+ would be advantageous.MCSE5 yearsâ Service Desk/Helpdesk experience would be advantageous.General knowledge of desktop hardware and softwareKEY JOB OUTPUTSManage the business relationship with the client to ensure mutual trust & open...

JOB TITLE - SERVICE DESK MANAGER The Service Desk Manager/Lead is responsible for leading and managing the Service Desk. DUTIES AND RESPONSIBILITIES: - Team Leadership: Supervise and lead a team of service desk agents, providing guidance, support, and coaching. Foster professional development through training programs, mentoring, and performance...

Key Performance Area: - Management of the Service Desk Teams and deliverables - Management of Customer expectations - Achievement of Service Desk metrics - Reporting and presenting Service Desk metrics - Management of capacity requirements - Management of training requirements - Management of documentation - Performance reviews - Ad hoc duties as required...

Front Office Supervisor We are currently seeking an experienced and customer-focused Front Office Supervisor to join our clients boutique hotel located in the vibrant city of Cape Town. As a well-established and highly regarded hotel, they pride themselves on delivering exceptional service and creating memorable experiences for their...

We are currently seeking enthusiastic and customer-oriented individuals to join our client’s team as a Front Desk Supervisor for a prestigious 4-star botique hotel in Cape Town, South Africa. This is an exciting opportunity to be part of a great team and contribute to providing exceptional service to our clients valued guests. As a Front Desk Supervisor,...

**SERVICE DESK ANALYST** **Cape Town** **MINIMUM REQUIREMENT** 3 years minimum experience gained with in a Call Centre environment as a Service Desk Analyst Communication Skills Attention to detail. Interpersonal relationships Initiatives and self-motivation Coaching and mentoring **DUTIES**: Customer Service Call Alignment Ticket Status...

SERVICE DESK/HELP DESK ANALYST - 1ST LINE BALLITO. OPEN TO ALL RACES. R18K PM. Plus benefits UK Based most trusted provider of ICT Support and infrastructure services to schools and other educational organisations is looking to employ 1st line service desk analysts. The service desk analyst purpose is to support remotely (UK Based clients) the development...

**Post: Service Desk Agents X2** **Ref: R262, R263** **One per, One Contract** **Minimum Requirements**: - Grade 12 or equivalent (NQF level 4) - Diploma in office administration (ideal) - Experience in Help/Service Desk and customer services/project management. **Summary of Duties(but not limited to)**: - Receives and attend to all requests from various...

We are currently seeking enthusiastic and customer-oriented individuals to join our client’s team as a Front Desk Supervisor for a prestigious 4-star botique hotel in Cape Town, South Africa. This is an exciting opportunity to be part of a great team and contribute to providing exceptional service to our clients valued guests. **Must have experience in a...

At Mirus IT, an Advania UK company, we are looking to expand our Out of Hours team with a Service Desk Team Leader to support and manage a team of engineers, as well as providing 2nd line support where required. In this out of hours role, your shift pattern will be Monday - Friday 7pm - 3:30am (South African time) to support our night shift engineers. We...

JOB TITLE - SERVICE DESK ANALYST PURPOSE OF THE JOB To provide customers support in terms of services/software/network/hardware or products in the following language: English. KEY RESPONSIBILITIES: - Acquisition of the specific and required information for performing the job that the Employer provides him/her with. - Providing level 1 technical support to...

**Job Duties/Responsibilities will include**: Management of the Service Desk Teams and deliverables Management of Customer expectations Achievement of Service Desk metrics Reporting and presenting Service Desk metrics Management of capacity requirements Management of training requirements Management of documentation Performance reviews Ad hoc duties...

JOB TITLE - SERVICE DESK AGENT DUTIES AND RESPONSIBILITIES: - Incident Handling: Ticket Resolution: Receive, log, and categorize incidents and service requests. Troubleshooting: Diagnose and resolve technical issues or escalate them to the appropriate support groups. - Customer Interaction. User Support: Provide frontline support to end-users, addressing...

About our Client: Our client is a renowned leader in office automation and document management, offering a diverse range of solutions including printers, copiers, multifunction devices, document management software, and related services. With a strong reputation for reliability, innovation, and customer-centricity, our client is trusted by businesses across...

**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including: hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home...

**We help the world run better** **WHAT YOU'LL DO** We are seeking a highly motivated and experienced Service Desk Specialist to join a 24 x 7 global Service Desk team within the Enterprise Cloud Services (ECS) organization for a strategic SAP customer. The Service Desk is the single point of contact for all operational enquiries regarding Incidents,...

SERVICE DESK ENGINEERThe Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chatrequests or tickets and handling resulting incidents or service requests applying standard operatingprocedures, in line with expectations of the role.Key Responsibilities-Receive, log, validate and diagnose client requests,...

**Role Summary** **Responsibilities** As IT Service Desk Analyst, you will report to the South Africa IT Manager, and this position will encompass a number of key areas: - End user support, involving helping to identify, troubleshoot and resolve issues on all systems - Manage help requests via a Help Desk ticketing system and perform resolution - Monitor...