Jobs: cx improvement

CX Associate Are you ready to take the next step in your career? What you will be doing; The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences. 1. Training Delivers induction, product, systems, and customer experience training to agents...

**Are you ready to take the next step in your career?** What you will be doing; The purpose of this role is train, coach and evaluate agents’ interactions, ensuring the agents are ready, prepared and deliver exceptional customer experiences. - 1. Training - Delivers induction, product, systems, and customer experience training to agents - Deliver...

**Job Requisition Details** - REQ#127971- - Hybrid- Location: Johannesburg, Gauteng- Closing Date: 18 August 2023- Talent Acquisition: Bongiwe Mchunu- Job Family- Information Technology - Career Stream- IT Application Development- Leadership Pipeline- Manager of Self**Job Purpose** - To manage (end to end) the strategy; planning; organising; negotiating;...

**Join Our Tribe** Are you passionate about leveraging data to drive results and enhance customer interactions? Are you skilled in managing dialler systems and optimising data & dialler performance? If so, we have an exciting opportunity for you Join our dynamic and fast-paced team as a Data and Dialler Professional in the **CX Interglobal Group** of...

Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

DESCRIPTIONAmazon's mission is to be earth's most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, we are looking for a Senior Program Manager, Customer Experience (CX) to join our South Africa Customer Service team. The Senior Program Manager, CX will be responsible for defining and...

Amazon's mission is to be earth's most customer-centric company.We work towards a single goal: to ensure the best experience for our customers. To achieve this, we are looking for a Senior Program Manager, Customer Experience (CX) to join our South Africa Customer Service team. The Senior Program Manager, CX will be responsible for defining and delivering a...

DESCRIPTIONAmazon's mission is to be earth's most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, we are looking for a CS Specialist, Customer Experience (CX) to join our South Africa Customer Service team, who will play a key supporting role in the delivery of our CX roadmap.The CS...

Amazon's mission is to be earth's most customer-centric company.We work towards a single goal: to ensure the best experience for our customers. To achieve this, we are looking for a CS Specialist, Customer Experience (CX) to join our South Africa Customer Service team, who will play a key supporting role in the delivery of our CX roadmap.The CS Specialist...

Our client in the banking industry is looking for a Client Experience Specialist, with Conversational Design experience. - Purpose Statement - To craft, implement, and manage exceptional conversational user experiences that exceed client expectations across various digital channels such as AI, Bots, WhatsApp, Facebook, Twitter, Instagram, and other messaging...

**Key Outputs** To improve Barloworld Equipment knowledge of interaction with customers through Customer Experience management to ensure Executives have the ability to make informed strategic and business decisions to increase customer loyalty across the business. - Maintain CEM data system - customer complaints and reporting - Develop and manage new...

Client Experience Specialist (Journey Design / Voice of Client / Finance) - Stellenbosch **Reference Number**: KMJA01 **Responsibilities**: The job holder would be required to operate within the rules of the following regulatory and industry bodies: Advertising Standards Authority, South African Reserve Bank (SARB), Financial Services Board (FSB), Banking...

**Senior Channel Manager (Introducer Network) - Global** **R40k - R60k with commission** **Location**: - Preferred - in office at our client offices in Sandton, Johannesburg. **About this role**: Our client's Global Sales team is hiring a Senior Channel Manager to develop, manage and nurture relationships with key introducers in our client’s CX...

**Join our Tribe** - Do you thrive on building successful teams? - Do you have a track record in developing Team Leaders to be the best? - Do you excel in motivating and engaging your teams and clients? - Are you ambitious and ready to accelerate your career with rapid growth opportunities? We are seeking an inspirational leader with strong Operational...

**Primary Objectives / Role purpose** This individual will manage a team of collections advisors and will drive KPI’s, performance and overall delivery. They will lead by example and practicing sound business ethics. Our goal is to provide Gold Plated Service and deliver the most effective customer experience. **Key Responsibilities** - Three years...

**R40k - R60k With **Commission** **(12 Month Contract - Renewable) (Working for a client with HQ based in Mauritius )** **Location**: - Preferred - in-office at our client’s offices in Sandton, Johannesburg. **About this role**: Our client’s Global Sales team is hiring a Senior Channel Manager to create, manage and nurture relationships with key...

As a Voice Analyst your role involves being able to present findings in an organized manner, both written and verbally and be able to support the development of improvement strategies on a regional and global level. **Key Responsibilities** - Through the effective management of key tools and functions in the MX Team, the VOC Manager will facilitate clear...

As a Voice of Customer Analyst, you will lead on / play critical role in gathering and recording insights and data to support journey analysis, service improvement plans and service quality reports as part of the broader EMEA region. Your role involves being able to present findings in an organized manner, both written and verbally and be able to support...

**Overview** As a Member Experience Team Manager, you will lead on / play critical role in the management of the Member Experience Team as part of the broader EMEA region. Your role involves the accountability for the successful running of the MS, VoC and QA functions in your region. You will manage the Member Experience Team, creating an environment where...

**Requisition Details & Talent Acquisition Contact** - 131122 - Busi Radebe- Job Post End Date: 30 January 2024- Job Family- Marketing, Communication and Research- Career Stream- Marketing and Brand Management- Leadership Pipeline- Manage Self: Technical (MST)**Job Purpose** - Leverage strategic partnerships, audiences and platforms to derive maximum...