Jobs: call centre quality assessor

Published - November 2, 2023 - Location - Table View, South Africa - Category - Business - Job Type - Full-time - Salary Type - Monthly Salary - Salary - Competitive (negotiable) **Description**: Job Specification: Call Centre Quality Assessor/Team Manager Location: Table View Company: South Africa's largest importer, manufacturer, and supplier of...

Call Centre Quality Assessor/Team Manager Parklands NorthOur client, South Africas largest importer, manufacturer and supplier of mobility goods and aids for the elderly and our head office is located in the Rivergate Business Park in Parklands North. They advertise and sponsor programs extensively on DSTV to generate enquiries for their products. Their...

Job DescriptionRole PurposeTo enhance the customer experience journey by quality assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which tells the story of the customer experience journey.Actively engage stakeholders for information sharing purposes regarding quality findings and...

South Africa's largest contact centre is recruiting customer service airline agents to support international customers and provide world class service. Duties & Responsibilities Provide world class service to international customers Desired Experience & Qualification 6 Months to 1 Year Customer service experience/Call centre experience Ability...

We are looking for individuals with (Outbound) Call Center Sales agents. Cartrack / Matrix experts with Outbound experience. **Requirements**: - Manage large amounts of outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Seize opportunities to upsell products when they arise - Strong communication skills...

Listening to quality control on outbound calls made. Coaching and motivating staff based on feedback listened to. Generating and analyzing various call centre reports based on call outcomes and service delivery to clients. Updating staff earnings. Updating attendance registers. Assisting with recruitment and staff training. **Requirements**: -...

**Requirements**: Experience dealing with customers Matric Credit & Criminal clear **MUST HAVE BEEN UNEMPLOYED FOR THE PAST 2 MONTHS** **MUST NEVER HAVE WORKED IN A CALL CENTRE BEFORE** **Job Type**: Learnership **Salary**: R4,300.00 per month Application Question(s): - Are you able to work in Bellville and Century City? - Are you able to work...

Our client is looking for sales agents with experience selling short and/or long term insurance within a call centre environment. **Requirements**: - Matric - Credit and criminal clear - Well spoken and excellent ability to communicate effectively. - 2 years call centre sales experience - RE highly advantageous - FAIS requirements based on DOFA date...

**Introduction** **Role Purpose** This role offers exciting and challenging opportunities and is aimed at a dynamic, performance-orientated, knowledgeable, and experienced individual who can deliver quality outputs in a high deadline and client-orientated environment. You will be required to work well within a team as well as on your own. An exciting...

Experienced Sales Consultants required to start ASAP, We at International Call Group are recruiting **ONLY EXPERIENCED CALL CENTRE AGENTS,** We have a variety of campaigns and will be placed in specific campaigns based on tenure and how well you do in your interview, With campaigns like Vodacom and Rcs the list goes on, Very high earning potential with...

Pinetown based Training Centre is looking for a CETA Accredited Assessor and Moderator for the following: - Qualification: Further Education and Training Certificate: Plumbing - Qualification ID: 58782 - Qualification: Occupational Certificate: Plumbing - Qualification ID: 91782 **Requirements**: - Accredited Assessor and Moderator with CETA - 2-3...

International Call Group is seeking experienced call centre agents to join our family of high earning individuals with multiple campaigns available and straight shifts Basic salary ranges between R4000-R4500 with uncapped comm with daily, weekly, monthly incentives, we require a minimum of 1 year of call centre experience, growth is imminent withing and its...

Calling **ALL 2023 MATRICULANTS,** We at International Call Group are looking for you, Fresh out of school and looking for employment, why not give us a call, we provide you with full training and an opportunity to join our company with unlimited earning potential, We are a call centre with a difference and our aim is to get you into the working...

Looking for Experienced call center advisors in the Insurance Lead Gen sector. Must be Computer Literate and Self Driven. Must have a minimum of 6 months call center experience and willing to work Monday to Friday 8am to 6pm. No Weekends. **Salary**: From R4,500.00 per month Application Question(s): - availability to start

**RESPONSIBILITIES**: - Monitor phone calls to ensure agents are following company procedures and policies - Monitor and listen to short, medium and long calls - Monitoring of recorded calls - Monitor voice quality, product knowledge and if scripts are being followed - Assist the training department to discover weaknesses - Check for customer interaction...

**Key Responsibilities**: The position will involve: - Ensure that all POPIA guidelines, credit report guidelines and compliance guidelines are adhered to. - Monitor and record performance of all consultants to ensure that maximum potential is always reached and delivered. - Complete confirmation calls to ensure that proper procedures have been followed by...

Overview (Area:) Umhlanga (Salary:) Market Related (Ref: AG) Our client seeks to appoint a suitably qualified and experienced Sales Trainer and Facilitator to design and conduct sales training programmes to improve sales performance of current and new members thorough sales/ soft skills training, as well as product training within a call centre...

RedCat Recruitment is seeking a suitably qualified and experienced **CALL CENTRE SALES COACH **for a large concern. Position based in **Johannesburg.** Grade 12. Preferably multilingual (Zulu, English, Afrikaans). Regulatory Examination Certificate 5 (RE5). Qualification in Short Term Insurance (Personal Lines). Coaching and / or Mentoring Qualification...

RedCat Recruitment is seeking a suitably qualified and experienced **CALL CENTRE SALES COACH **for a large concern. Position based in **Johannesburg.** Grade 12. Preferably multilingual (Zulu, English, Afrikaans). Regulatory Examination Certificate 5 (RE5). Qualification in Short Term Insurance (Personal Lines). Coaching and / or Mentoring Qualification...

Pinetown Based Training Centre looking for Accredited Facilitators/Assessors and Moderators for the following Unit Standards: - 120496 - Provide risk-based primary emergency care/first aid in the work place - 119567 - Perform basic life support and first aid procedures - 12484 - Perform basic fire fighting **Requirements**: - Minimum 1 -2 years lecturing...