Jobs: call centre qa
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Outbound Call Centre Agent
2 days ago
Century City, South Africa Universal Call Centre Full timeWe are looking for individuals with (Outbound) Call Center Sales agents. Cartrack / Matrix experts with Outbound experience. **Requirements**: - Manage large amounts of outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Seize opportunities to upsell products when they arise - Strong communication skills...
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Call Centre Campaign Manager
10 hours ago
Fourways, South Africa Call Centre Support Full timeThe company is a Call Centre Operation that operates from Fourways in Johannesburg. The position will be to work with the Operations Manager to manage and optimise the campaigns run in the call centre. This will entail all aspects of managing campaigns from start to finish and will include manage the leads, optimising dialing and productivity, management...
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QA Analyst
Found in: Talent ZA C2 - 1 week ago
Durban, South Africa CallForce Full timeThe Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing,...
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QA Analyst
Found in: Talent ZA C2 - 1 week ago
Johannesburg, South Africa CallForce Full timeThe Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and...
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Uk Outbound Call Centre Agent
2 days ago
Durban, South Africa Universal Call Centre Full timeUniversal Call Centre is looking for sales driven agents with minimum 6 month outbound UK sales experience, preferably life insurance or funeral cover. Agents are required to have a basic understanding of life insurance and a will, agents need to have contactable references. Fluent English, tests will be given. Must have reliable transport. This is an an...
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Uk Outbound Call Centre Agent
2 days ago
Mount Edgecombe, South Africa Universal Call Centre Full timeUniversal Call Centre is looking for sales driven agents with **minimum 6 month outbound UK sales experience**, preferably life insurance or funeral cover. Agents are required to have a basic understanding of life insurance and a will, agents need to have contactable references. Fluent English, tests will be given. Must have reliable transport. This is an...
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QA Agent
2 days ago
Johannesburg, South Africa Cartrack Full timeAn exciting opportunity exist for a seasoned QA Agent. Key responsibilities include assessing call quality and behaviour for Call Centre Agents in the Call Centre Centre (sales & customer services) by listening to live and recorded calls. You will also conduct necessary coaching with the aim to improve service delivery, compliance and legislative...
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Call Centre Manager
6 days ago
Johannesburg, South Africa Recruitment Legends Full timeJob Title: Contact Centre Manager Head Recruitment Legends Job Purpose: The Contact Centre Manager is responsible for ensuring the Contact Centre meets defined standards by providing necessary competencies, tools, and resources. The manager oversees Contact Centre operations, manages the performance of staff, and maintains client relationships. Minimum...
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Call Centre Manager
2 days ago
Johannesburg, South Africa Recruitment Legends Full time**Job Title: Call Center Manager** In the finance sector Job Purpose: The Contact Center Manager is responsible for ensuring the Contact Center meets defined standards by providing necessary competencies, tools, and resources. The manager oversees Contact Center operations, manages the performance of staff, and maintains client relationships. Minimum...
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Call Centre Agents
6 days ago
Soutrivier, South Africa NCR Management Centre Full timeA position has become available for an experienced Call Centre Agent. **Job Requirements**: - 1 Year call centre experience - 1 year Sales experience - Vici - dial experience would be an added advantage - Good Communication skills - Good telephone etiquette - Target Driven - Ability to close sales - Confident **We offer**: - Basic Salary + uncapped...
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Call Centre Agent
5 days ago
Gezina, South Africa Medipost Pharmacy Full time**Introduction ** A vacancy exist at Medipost Pharmacy for Inbound Agent, reporting to the Inbound Manager. This position is based in Gezina, Pretoria. The responsibility of the job is to take Inbound and Outbound calls and assist customers with all needed queries. Description: **RESPONSIBILITY** 1. Inbound and outbound calls handled professionally within...
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Call Centre Dialer Manager
6 days ago
Soutrivier, South Africa NCR Management Centre Full timeAn opportunity has become available for a vibrant, energetic Call Centre Dialer Manager. - 1 year call centre experience required. - 1 year vici-dial experience required. - Good Communication skills - Good Telephone Etiquette Basic Salary on offer. Position based in Salt River, Cape Town. Ability to commute/relocate: - Salt River, Western Cape: Reliably...
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Customer Service/retail Call Center Agent
2 days ago
Umhlanga, South Africa CCI Call Centre Full timeSouth Africa's largest contact centre is recruiting customer service airline agents to support international customers and provide world class service. Duties & Responsibilities Provide world class service to international customers Desired Experience & Qualification 1 Year Retail experience/Call centre experience Ability to work rotational...
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Compliance Call Centre Agent
10 hours ago
Pretoria, South Africa Financial Intelligence Centre (FIC) Full time**JOB PURPOSE**: **KEY PERFORMANCE AREAS**: - Provide a call center service in accordance with the Compliance Contact Centre manual and standards - Administer the compliance query process in accordance with the set procedures - Respond to general compliance, registration and reporting related queries - Develop an understanding of various regulated...
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Customer Services Agent
7 days ago
Johannesburg, South Africa Call Centre Staffing Full timeGauteng, JHB - Central - R7 100 Basic Salary (Shift allowance, medical aid, funeral cover) Our client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services...
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Call Centre Workforce Manager
1 day ago
Cape Town, South Africa ABC Worldwide Full time**Workforce Manager** Our client is looking for a Workforce Manager to lead the team of WF Schedulers and Real-time Administrators within the Insights Hub, supporting all campaigns within the company. The WFM is also expected to work across all teams of the Contact Centre by means of forecasting and scheduling to ensure that a service of excellence is...
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Customer Service Advisor
7 days ago
Braamfontein, South Africa Call Centre Staffing Full timeOur client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services Experience in a BPO or, 12 months Call Centre Customer Services Experience in a local Call...
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Call Centre Supervisor
2 days ago
Paardeneiland, South Africa Bloodhound Technologies (Pty) Ltd Full timeWe are looking for a Call Centre Supervisor to oversee and manage our National Operations Call Centre. This position requires a highly organized and detail-oriented individual who can effectively manage staff, ensure compliance with company policies and procedures, and ensure the efficient running of a Call Centre **Job Requirements** - Grade 12 and...
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Call Centre Manager
6 days ago
Johannesburg, South Africa Action Appointments Full time_The_ _South African Guide-Dogs Association for the Blind provides services to enhance the lives of visually and physically impaired individuals, and children with autism._ Based in Johannesburg, the Guide Dogs Association seeks to appoint a **CALL CENTRE MANAGER** GDA is looking for a skilled Call Centre Manager to supervise daily operations and...
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Call Centre Consultant
7 days ago
Soutrivier, South Africa Merchants SA Full timeAre you looking for a call centre role? We are expanding and are looking for call centre agents who can join our international contact centre based in Salt River. Please note that the minimum requirement is: - Matric or equivalent - Excellent customer service skills - Excellent communication skills - Fluent in french (advantageous) - 6 months + Call Centre...