VIP Officer

1 week ago

Durban, South Africa Hollywoodbets Full time
Job title : VIP Officer (x3)Job Location : KwaZulu-Natal, DurbanDeadline : December 15, 2024Quick Recommended Links
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With Hollywoodbets You Will:

  • Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
  • Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
  • Grow with our development plans and culture that allows you to further your career.

You Bring:

  • 1-2 years Security experience
  • Registered with PSIRA (Private Security Industry Regulatory Authority

A Bonus To Have:

  • Valid driver’s License

What You’ll Do For The Brand:

  • VIPs must be present 15 minutes before the branch opens.
  • Branch Manager/ Senior Team leader will open branch in the presence of the VIP Officer.
  • VIP Officer needs to ensure they conduct a perimeter patrol before the branch opens.
  • VIP need to check around the premises for any suspicious movements before the branch is opened.
  • VIP Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening/ closing of the branch.
  • VIP Officer needs to conduct a floor walk once branch is open, to observe all is order.
  • VIP officer must valid all observation checks are completed before the Branch Manager / Senior Team Leader continues with their daily checks.
  • During opening and closing, one VIP must be positioned away from the entrance, observing his/her colleague and checking for potential danger.
  • Patrolling should include inside and outside the branch entrance, back areas and all parking areas.
  • Ensure all two-way radios are fully charged, for early morning usage. Report faulty equipment immediately.
  • Charge the batteries overnight so that they are useable from the beginning of your shift.
  • Ensure all panic button and two-way radios are in good working conditions and keep safely.
  • VIP Officers must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
  • The VIP Officer that is posted to the searching zone must use the scanner to search all guest entering the branch including team members.
  • Ensure at the searching zone the branch door or the gate is always kept close.
  • VIP Officers are not allowed to cross gender scan guest entering the branch.
  • Male guest must be scanned by only male VIP Officers, female guest to be scanned by only female VIP’s.
  • VIP Officers must ensure to search female bags with a stick. Male guests are not allowed to bring in their bags.
  • VIP Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the amount of vehicles entering and exiting the building.
  • End of day closing procedure, VIP Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
  • VIP Officers must attend branch meeting when notified by the Branch Manager to attend.
  • VIPs to assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.

Guest Service

  • First impressions last - VIP Officers are at the forefront of Hollywood.
  • VIP Officers are the first encounter with the guest.
  • Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”.
  • Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
  • Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
  • Create a guest centric culture within the branch and drive the philosophy of “service with a smile” at all times.
  • Ensure to treating our guest with respect and have the good attitude at all times.
  • When Guest are leaving the branch VIP Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.

Compliance

  • VIP Offices must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (black shoes, black socks and white vet only).
  • Scan all persons entering the premises including team members.
  • Be observant of guest leaving the branch, identify if they entered the branch with something you noticed and are leaving without that object.
  • No bags are allowed inside the premises.
  • No Weapons/Guns are allowed into the premises (except on an official law enforcement officer).
  • No person under the age of 18 is allowed into the premises.
  • If you are dealing with a difficult customer, contact your colleagues and press the panic button before the situation escalates out of control.
  • In branches with no liquor license, no alcohol is allowed on the premises.
  • Credit bets are not allowed to be taken by any team member.
  • VIP Officer on duty are not allow to take bets with Amadoda uniform.
  • VIP Officers on duty are not allowed to utilize the Limited pay-out machine.

Code of Conduct

  • While on duty you will not sit or lounge, make use of your cell phone or eat.
  • No smoking on duty.
  • You will not report for duty under the influence of alcohol.
  • You will not abandon your post. This could lead to disciplinary action against you.
  • You are not allowed to sleep on duty. This will lead to disciplinary action against you.
  • You will not have casual conversations with friends/other team members while at your post.
  • You will not accept tips from the guest.

Values

  • Actively promote the Hollywood values.
  • Live the values and lead as an example to the team.

Other

  • VIP Officer must report their absenteeism to the Branch Manager / Senior Team Leader 2 hours before their shift begins.
  • Able to work in a rotating shift /work flexible hours.
  • Ensure the ability to work independently.
  • Ensure you physical fitness is obtained at all times in line with the job requirements.

What You’ll Bring To the Team

  • Good communication skills
  • Ability to accurately check and follow processes and tasks
  • Ability to solve problems in a timely and effective manner
  • Dedication and high sense of responsibility to one’s own work
  • Strong business acumen skills
  • Ability to ensure guest needs are a primary focus
     

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