Facilitation Manager
2 months ago
Responsibilities include but are not limited to:
- Oversee the facilitation of courses, ensuring that they are delivered to a high standard and meet the needs of our learners.
- Develop comprehensive facilitator guides and resources to standardise and enhance the delivery of learning across programmes.
- Deliver online or in-person training sessions as required, including piloting new programmes to test and refine course delivery before full rollout.
- Lead the assessment, coaching, and monitoring of facilitators and coaches to ensure they meet company standards and continually improve their facilitation techniques.
- Align facilitation styles with innovative online tools and technologies to maximise learner engagement and create interactive, meaningful learning experiences.
- Regularly review and update facilitation practices, incorporating feedback and new learning methodologies to ensure they stay aligned with the latest industry trends.
- Collaborate with the product team to ensure that course content supports facilitation and is designed to optimise engagement in both virtual and blended environments.
- Conduct regular evaluations of facilitation effectiveness, using metrics such as learner feedback, engagement data, and performance outcomes to assess success and implement improvements.
- Ensure that coaches are skilled in using digital learning platforms and tools, including Learning Management Systems (LMS), virtual classrooms, and other engagement technologies.
- Coordinate the ongoing development of the coaches and industry experts through workshops, training sessions, and mentoring, ensuring they remain skilled and motivated.
- Stay up to date on new tools and techniques in online and in-person facilitation, and lead the integration of these technologies into our learning programmes.
Requirements and Qualifications:
- Minimum qualification: BCom in Industrial Psychology or similar qualification.
- 5+ years experience in training and facilitation both online and in-person.
- 2-3 years of managing a team.
- Exceptional communication and time management skills.
- Proven experience in course facilitation and development, with a strong focus on managing and developing industry experts and coaches.
- Experience in designing and delivering facilitator guides and training materials.
- Knowledge and experience with innovative online tools and learning technologies, such as virtual classrooms, engagement platforms, and e-learning systems.
- Strong understanding of learner engagement strategies and how to enhance learning through facilitation techniques.
- Excellent communication, coaching, and leadership skills, with the ability to inspire and mentor a team of coaches.
- Ability to assess facilitation quality and implement development plans for continuous improvement.
- Knowledge of the Higher Education field.
- Able to travel for business as needed.
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