Application Support Analyst

4 months ago

Cape Town, South Africa Xceptor Full time

ABOUT XCEPTOR

Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.

We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project.

Our People are subject matter experts. We understand our client’s challenges and we’ve got the experience and knowledge to solve them. Our talented team has a deep understanding of the unique challenges of the industry - we can empathise, engage, and speak the same language as our clients.

Our Vision is to be the leading platform for automating data flows.

Our Mission is to empower business users within Financial Institutions to build automated processes that deliver trusted data.

Our Values were created by our people, and speak to both who we are, and who we aspire to be. Ambition is in our DNA, and we embrace any opportunities ahead. Our curiosity and desire to grow drives us to learn from our customers and those around us. Our people are empowered, accountable, and deliver. We pull together, step up and focus on outcomes. The brilliance of our people makes a positive difference.

This is a night shift role operating between the hours of 3pm to 12pm SAST.

Business area and team

Xceptor Client Support is passionate about customer service. We deal with questions and issues raised by users of our product suite, including over 50 leading financial services institutions. We work directly with the clients as experts on our product and present the friendly, proactive, technical face that is typical of Xceptor.

The Role 

This role is being part of an exceptional customer service team, gaining a wide knowledge of the Xceptor platform in order to respond quickly and effectively to issues or questions raised by our customers.

As part of a team providing 24-7 support, this role is to support the America daytime zones.

9am - 6pm ET

3pm – midnight SAST

Key Accountabilities and Responsibilities

Responding quickly and effectively to customer queries relating to the functionality of the product, providing technical information and step by step ‘how to’ guidance.  Gaining a thorough understanding of the use and deployment of our software and using this knowledge to respond to customer questions and issues. Working with the established systems and procedures to ensure successful delivery of technical support across a growing customer base, including 24x7 support provision. Ensuring our support obligations are met 100% of the time across our entire customer base. Liaising with international teams, particularly in the UK and APAC, to ensure consistency in approach and the effective handover/hand-back of any ongoing queries. Primarily focused on providing client support across US.  Working with the development and delivery teams as part of effective escalation procedures for support incidents that require more in-depth analysis and resolution. Reproducing issues and maintaining support configurations and/or environments, including on Azure. Improving our Knowledge Service; assisting with authoring and maintaining articles, trouble-shooting and how-to guides.

Associated Values and Behaviours

Absolute commitment to ensuring an exceptional level of customers experience. Positive, collegiate approach with a ‘can do-will do’ attitude and a desire to take responsibility for delivery.

Required Education and Experience

Relevant and extensive experience of providing customer application support for a global organisation.  Good knowledge of running queries in SQL in a relational database. Strong technical skills, (ideally being able to read object-orientated language such as C#). Solid understanding of web technologies, ideally with .NET and/or SQL Server experience.  Excellent English language, communication and interpersonal skills. Additional nice-to-have: Experience and understanding of using software deployments, such as code check-in/outExperience of managing applications in a cloud system, such as Azure

  • Junior Application Analyst

    6 months ago

    Cape Town, South Africa JSM Business Services Full time

    **Junior Applications Analyst** - Join Our Dynamic IT Team!_ We're seeking a Junior Applications Analyst, ready to kickstart their career in a challenging yet supportive environment. This full-time role, based in Cape Town, South Africa, is ideal for those with a foundational understanding of IT systems and a passion for technology. **Key...

  • Application Support Analyst

    6 months ago

    Cape Town, South Africa Momentum Life Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards program), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations. **Role Purpose** The ASA will also be...

  • Application Support Specialist

    6 months ago

    Cape Town, South Africa Impact.com Full time

    **Our Company**: If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you. If you have a desire to work in an organisation that is: - Passionate about its people - Focused on delivering the very best tech to our...

  • Global Applications Support Analyst

    6 months ago

    Cape Town, South Africa Dentons Full time

    **INTRODUCTION** **WHY DENTONS** Dentons is designed to be different. We are driven to always be the firm of the future, to challenge the status quo, and to provide holistic business solutions to our clients in new and innovative ways. We are the lightbulb moments. The bold ideas. We are 21,000+ people across 80+ countries. Driven by the diverse...

  • Financial Analyst

    3 weeks ago

    Cape Town, Western Cape, South Africa CA Support Full time

    Company Overview:CA Support is a leading provider of accounting services, committed to delivering exceptional results to our clients. Our team of experts works closely with businesses to understand their unique needs and develop tailored solutions that meet their goals.Estimated Salary: $55,000 - $65,000 per yearJob Description:We are seeking an experienced...

  • Senior Application Analyst

    6 months ago

    Cape Town, South Africa JSM Business Services Full time

    **Senior Applications Analyst** - Elevate Your Career with Us!_ **Key Responsibilities**: - Handle complex technical issues and mentor junior staff. - Engage in strategic ITIL processes like Incident, Problem, and Change Management. **Requirements**: - Strong leadership, analytical, and decision-making skills. - Excellent communication abilities and...

  • Operations Support Analyst

    5 months ago

    Cape Town, South Africa Initiate International Full time

    Operation Support Analyst in Cape Town, South Africa!Are you ready to elevate your career with an exciting opportunity in the heart of Cape Town? A dedicated and skilled Operation Support Analyst is needed to join a dynamic team. If you are passionate about providing top-notch support and have a knack for problem-solving, this role is perfect for you!As an...

  • Application Support Specialist

    6 months ago

    Cape Town, South Africa Health Solutions Full time

    **Introduction** **Role Purpose** **Requirements**: - Matric. - 3 Years tertiary qualification (IT degree/ diploma). - Minimum 2 years Support Analyst or Senior Application Support experience. - Basic knowledge of disciplines in an Application Support environment, incident handling, change management, problem management and related areas. **Duties &...

  • Systems Analyst: Board Application

    6 months ago

    Cape Town, South Africa WePlace Full time

    An industry leading Bank has an exciting opportunity available for a System Analyst to join their dynamic team. **Systems Analyst: Board Application** **Purpose Statement** Design, develop and maintain automation and integration solutions to Board, in accordance with specific business requirements and IT drivers. Provide technical system support and...

  • Operations Support Analyst

    5 months ago

    Cape Town, South Africa Initiate International Full time

    Job DescriptionOperation Support Analyst in Cape Town, South Africa!Are you ready to elevate your career with an exciting opportunity in the heart of Cape Town? A dedicated and skilled Operation Support Analyst is needed to join a dynamic team. If you are passionate about providing top-notch support and have a knack for problem-solving, this role is perfect...

  • Support Analyst

    2 weeks ago

    Cape Town, South Africa MRI Software Full time

    MRI Software is currently looking for a Software Support Analyst, with experience of Oracle PL/SQL. We are looking for an individual that is eager to get experience within a corporate software company. The opportunity is within our Support Services team based in the Cape Town office, as a Support Analyst that provides help desk services to a whole range of...

  • Support Analyst

    6 months ago

    Cape Town, South Africa Cape Union Mart International Full time

    The Support Analyst for Merchandising will participate in requirements analysis, solution mapping, configuration, testing, and documentation of the same, to address business requirements within the product scope according to Oracle best practices. The Support Analyst will provide effective maintenance and support for the Oracle Merch systems and its...

  • Business Support Analyst

    4 months ago

    Cape Town, South Africa IOCO Full time

    We're seeking a talented and motivated Business Support Analyst to join our growing team. As the Business Support Analyst, you'll act as local interface to global level support function, as well as become an expert in end to end operating model in a consulting environment. What you’ll do:Responsible for managing service support for all services...

  • Technical Support Analyst

    6 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded...

  • Technical Support Analyst

    6 months ago

    Cape Town, South Africa DigiCert, Inc. Full time

    at DigiCert Cape Town ABOUT DIGICERT We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded...

  • Support Analyst

    2 weeks ago

    Cape Town, South Africa MRI Software Full time

    Job title : Support Analyst (Cape Town)Job Location : Western Cape, Cape TownDeadline : January 02, 2025Quick Recommended Links Jobs by Location Job by industries MRI Software is currently looking for a Software Support Analyst, with experience of Oracle PL/SQL. We are looking for an individual that is eager to get experience within a corporate software...

  • Support Analyst

    1 week ago

    Cape Town, South Africa MRI Software Full time

    Job title : Support Analyst (Cape Town) Job Location : Western Cape, Cape Town Deadline : January 02, 2025 Quick Recommended Links Jobs by Location Job by industries MRI Software is currently looking for a Software Support Analyst, with experience of Oracle PL/SQL. We are looking for an individual that is eager to get experience within a...

  • Support Analyst

    6 months ago

    Cape Town, South Africa MRI Software Full time

    From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you. Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups...

  • Application Support Manager

    2 weeks ago

    Cape Town, South Africa RTT Full time

    The Application Support Manager will be responsible for establishing, leading, and managing a 24/7 Application Support team that supports the end users of the suite of applications developed and used by our company to manage the on-demand delivery process. This role requires a proactive leader with strong technical expertise, excellent problem-solving...

  • Application Support Manager

    3 months ago

    Cape Town, South Africa RTT Full time

    The Application Support Manager will be responsible for establishing, leading, and managing a 24/7 Application Support team that supports the end users of the suite of applications developed and used by our company to manage the on-demand delivery process. This role requires a proactive leader with strong technical expertise, excellent problem-solving...