IT Supply Chain Technician
1 week ago
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What you will enjoy doing
- Providing day to day technical support to users of AlplaPROD
- Support the implementation of new features released for AlplaPROD as communicated by the Corporate IT for Operations team
- Taking note of and following guidelines with regards to AlplaPROD, as communicated by the Corporate IT for Operations team
- Reporting new requirements for AlplaPROD to the Systems Analyst (SOAF)
- Escalation of unresolved AlplaPROD support queries to Corporate IT for Operations team as necessary
- Support, implementation and maintenance of IT equipment related to the supply chain system, for example barcode scanners and barcode label printers
- Maintaining an asset register of all IT equipment related to AlplaPROD
- User access management of AlplaPROD, including facilitating approvals of user access requests
- Management and configuration of shared user accounts used by plant operations
- Training of AlplaPROD process owners when required, for example when process owners leave the company, or if training is required due to changes or new features in AlplaPROD
- Maintaining a good relationship with the local CTO responsible(s) and provide support for the implementation of CTO processes as required
- Provide technical support to users for Excel based reports linked to AlplaPROD
- Monitor integration between AlplaPROD and D365 F&O (interfaces), and resolve or escalate problems as necessary
- Escalate master data issues in AlplaPROD or D365 F&O to master data responsible as necessary
- Support implementations of AlplaPROD in new plants
- Support the Systems Analyst (SOAF) in the performance of his duties
What makes you great
- Relevant IT or supply chain related degree or diploma
- Excellent understanding of supply chain processes and systems in a manufacturing company is essential
- Supply chain experience in a manufacturing company would be an advantage
- Excellent problem-solving ability is a must
- Attention to detail
- Experience with AlplaPROD would be an advantage
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