Relationship Manager: Santam Marine

6 months ago

Johannesburg, South Africa Sanlam Full time

What will you do?

A position has become available within Santam Marine for a Relationship Manager and will be based in the Johannesburg area.

The candidate will understand premium and profit objectives through brokers by building relationships that will ensure growth and retention through creative and attentive marketing, underwriting and risk management strategies.

What will make you successful in this role?

Manage allocated portfolio growth, retention, profitability and any other business relevant factors and agree growth plan. Work within a cluster and indirectly lead a team comprising of Service Consultants and Underwriters to deliver a service to the allocated portfolio of brokers. Reporting on performance against agreed targets Identify and develop sales opportunities Ensure a consistent and detailed understanding of the sales targets, goals, performance levels, products, business rules and conditions. Ensure a consistent detailed understanding amongst brokers of their growth targets, goals, performance levels and available products. Establishing strategies to further grow the portfolio and contribute ideas, leadership and innovation Utilise technology to manage data and the performance of the portfolio under management Prospecting for new brokers as well as business development opportunities. Engaging with Underwriting, Claims and Finance teams Ensure alignment of quality standards Ensure alignment of business processes Ensure brokers operate within agreed mandates Comply with corporate governance policies, procedures and standards Serve as the primary contact point for broker staff to build and maximise the broker relationship Effectively drive and deliver on business model to ensure performance targets are achieved in line with strategy Ensure continuous strategic and business alignment between brokers and business Display a deeper understanding of and ability to market effectively all Marine products Identify and drive opportunities to improve and enhance product and service offerings Keep abreast of market conditions and trends and relevant industry regulations Prepares and maintains a market analysis, including competitor information in order to provide input on distribution, product, price and promotion strategies Effective participation in any relevant industry related functions and forums and participate in continuing education and other learning opportunities Ensuring credibility with brokers by maintaining detailed knowledge of current market conditions and competitors’ products Participate in product development Resolve customer and broker complaints and queries  Collaborate and work with support units to deliver required service levels Co-ordinates and delivers new and on-going training on products, processes and systems Work within a Portfolio cluster and provide technical leadership and direction for the underwriting (technical, pricing, structure, complex processing) on all matters as they relate to ownership of your assigned portfolio. Participate in retention strategy

Qualification and Experience

Matric or equivalent qualification FAIS accreditation required RE 5 Minimum 10 years’ Marine Insurance experience Commercial Lines, particular to Marine Insurance Experience in being on the road, dealing with and visiting brokers A thorough understanding of all marine insurance products  Leadership experience is essential

Knowledge and Skills

Ability to understand client base related requirements and to conceptualise and develop relative support Good understanding of value chain in order to implement cost savings and maximise profitability Project management skills Working knowledge of financial management – accounting - information systems and marketing Strong business orientation with commercial and financial skills. Computer literate in data manipulation - . Excel as well as technology in general Strong networking and relationship building skills Negotiating skills Decision making abilities Technical claims and underwriting skills Risk management Strong knowledge of Reinsurance

Core Competencies

Cultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independently

About The Company

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of insurance good and proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the divisions Employment Equity targets.

  • Relationship Manager: Santam Marine

    6 months ago

    Johannesburg, South Africa Sanlam Full time

    **What will you do?** - A position has become available within **Santam Marine** for a **Relationship Manager** and will be based in the **Johannesburg** area.- **What will make you successful in this role?** - Manage allocated portfolio growth, retention, profitability and any other business relevant factors and agree growth plan. - Work within a cluster...

  • Marine Insurance Relationship Manager

    1 month ago

    Johannesburg, Gauteng, South Africa Santam Full time

    About the RoleWe are seeking a highly skilled and experienced Marine Insurance Relationship Manager to join our team at Santam. As a key member of our Marine Insurance team, you will be responsible for building and maintaining strong relationships with our brokers and clients, driving business growth and retention through creative and attentive marketing,...

  • Marine Insurance Relationship Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    About the RoleWe are seeking an experienced Marine Insurance Relationship Manager to join our team at Santam. The successful candidate will be responsible for building and maintaining strong relationships with brokers, ensuring growth and retention through creative and attentive marketing, underwriting and risk management strategies.Key...

  • Marine Insurance Growth Specialist

    1 week ago

    Johannesburg, Gauteng, South Africa Santam Full time

    About the RoleWe are seeking a highly skilled Marine Insurance Growth Specialist to join our team in Johannesburg. This is an exciting opportunity to drive growth and profitability in the marine insurance market.Job DescriptionThe successful candidate will be responsible for managing a portfolio of brokers, developing relationships, and implementing...

  • Underwriting Clerk: Santam Marine

    6 months ago

    Johannesburg, South Africa Sanlam Full time

    **What will you do?** - This career opportunity is available at **Santam Marine** for an **Underwriting Clerk**, who will be based in** Sandton.** **What will make you successful in this role?** - Dealing with issuance of new policies/ policy maintenance/ renewal / any other policy related concerns. - Assisting to resolve all administration queries within...

  • Claims Relationship Consultant

    6 months ago

    Johannesburg, South Africa Santam Full time

    OPPORTUNITY Santam’s Claims department has a position available for a Claims Relationship Consultant who will be based in Auckland Park. The Claims Relationship Consultant is responsible for providing technical support and coaching to Brokers on Call (Santam intermediaries) in order to effectively transact with Santam’s claims services channels. The...

  • Claims Relationship Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    Motor Claims Relationship Specialist OpportunityA challenging position has become available for a Motor Claims Relationship Specialist to be based in the Motor Claims Greater Johannesburg Region.Main ResponsibilitiesMonitor and control the following MBR's KPIs:Smart Repairs: Smart repair technologyRepair vs replaceNormalise Cost Ratio (NCR)Average Repair...

  • Heavy Haulage Relationship Manager

    3 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    About the RoleA Relationship Manager position has become available within Santam Heavy Haulage, based in Johannesburg. The successful candidate will be responsible for building and maintaining relationships with brokers to drive growth and retention.Key ResponsibilitiesManage allocated portfolio growth, retention, and profitability.Work within a cluster and...

  • Claims Relationship Manager

    1 month ago

    Johannesburg, Gauteng, South Africa Santam Full time

    Job OpportunityA challenging position has become available for a Claims Relationship Manager to be based in the Motor Claims Greater Johannesburg Region.Key ResponsibilitiesMonitor and control the following MBR's KPIs:Smart Repairs: Smart repair technologyRepair vs replaceNormalise Cost Ratio (NCR)Average Repair Cost (ARC)ARC plus Ancillary Cost...

  • Service Consultant: Marine

    3 months ago

    Johannesburg, South Africa Sanlam Full time

    **What will you do?** - The purpose of this position is to provide support to the Relationship Management function and is responsiblefor delivering quality service to customers, who could either be internal or external to Santam (includingbrokers, customers, partners and suppliers). The successful incumbent will provide support to addresscustomer needs,...

  • Service Consultant: Marine X2

    3 months ago

    Johannesburg, South Africa Sanlam Full time

    **What will you do?** - Santam Marine has available position for a **Service Consultant **who will be based in** **our **Sandton **office.- The purpose of this position is to deliver quality service to customers, who could be either internal or external to Santam (including brokers, customers, partners and suppliers). The successful incumbent will provide...

  • Claims Relationship Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    Job OpportunityA position has become available for Claims Relationship Manager and will be based in the Motor Claims Greater Johannesburg Region.Key ResponsibilitiesMonitor and control KPIs for MBRs, including Smart Repairs, Repair vs Replace, Normalise Cost Ratio (NCR), Average Repair Cost (ARC), ARC plus Ancillary Cost (ACPC), Alternative Parts...

  • Underwriting Clerk: Marine

    5 months ago

    Johannesburg, South Africa Sanlam Full time

    **What will you do?** - This career opportunity is available at **Santam Specialist Solutions, Marine for an Underwriting Clerk**, who will be based in **Sandton.** **What will make you successful in this role?** - Dealing with issuance of new policies/ policy maintenance/ renewal / any other policy related concerns. - Assisting to resolve all...

  • Relationship Management Expert

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    OverviewSantam, the market leader in the general insurance industry in Southern Africa, is seeking an experienced Relationship Management Expert for our Motor Claims team.As a key member of our team, you will be responsible for managing relationships with suppliers and stakeholders to ensure seamless operations and high-quality service delivery.The...

  • Claims Relationship Manager

    5 months ago

    Johannesburg, South Africa Santam Full time

    OPPORTUNITY A position has become available for Claims Relationship Manager x2 and will be based in the Motor Claims Greater Johannesburg Region. WHAT WILL YOU DO Monitor and control the following MBR's KPIs: Smart Repairs: Smart repair technology Repair vs replace Normalise Cost Ratio (NCR) Average Repair Cost (ARC) ARC plus...

  • Client Relationship Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    About the RoleSantam, the market leader in the general insurance industry in Southern Africa, is seeking a skilled Client Service Consultant to join their team. As a Client Service Consultant, you will be responsible for delivering world-class products and services to clients while achieving targets in an inbound and outbound call centre environment.Key...

  • Claims Relationship Management Specialist

    2 days ago

    Johannesburg, Gauteng, South Africa Santam Full time

    Santam Seeks Experienced Claims Relationship Manager We are looking for a skilled Claims Relationship Manager to join our team in the Motor Claims Greater Johannesburg Region. This is an exciting opportunity to work with a market leader in the general insurance industry in Southern Africa.The successful candidate will be responsible for monitoring and...

  • Business Project Manager

    5 months ago

    Johannesburg, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...

  • Senior Marine Manager

    5 months ago

    Johannesburg, South Africa Mercer Full time

    Marsh Africa is seeking a highly motivated and experienced Senior Marine Manager with a strong background in Marine Insurance to join our dynamic team. As a Senior Marine Manager, you will be responsible for providing business growth, and ensuring successful renewal of insurance contracts. **Senior Marine Manager** **What can you expect?** - An opportunity...

  • Pom Manager: Commodity Business

    8 months ago

    Johannesburg, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred...