Co ordinator Financial Services

6 months ago


Cape Town, South Africa TFG Financial Services Full time

Position Description:

A challenging position exists within the Financial Services Call Centre for a self-motivated and assertive individual to lead, manage and coach a team of  supervisors in a fast paced and dynamic working environment. This individual should be dynamic, pro-active, and display exceptional operational leadership skills.

 

 

  • You must:

     

    t  Manage monthly targets and KPI’s to meet agreed deliverables

    t  Maintain and enhance the portfolio compliance standards + legislative requirements

    t  Maintain adherence to agreed quality benchmarks

    t  Ensure all strategies are effectively implemented è monitored è maintained

    t  Optimize people management to produce maximum productivity

    t  Identify gaps and opportunities for improvement

    t  Drive employee recognition and motivation

    t  Optimise the portfolio’s productivity as needed

    t  Manage relationships with relevant business stakeholders

    t  Enhance management reporting as a performance analysis tool

    t  Resolve all escalated queries effectively and efficiently

    t  Ensure people management processes are utilized as needed

    t  Deliver on all administrative tasks timeously and accurately

     

     

     

     

    You need:

     

    l  Call centre leadership experience (3-4years)

    l  A management related qualification [advantageous]

    l  To seriously commit to continuous learning (products and processes)

    l  2 years’ experience managing team leaders

    l  Exceptional analytical and decision-making ability

    l  Strong numerical, problem solving and administrative skills

    l  Excellent business communication skills

    l  Proven experience in people management

    l  Ability to work under pressure and multitask to meet targets

    l  Excellent time management, planning, and organizational skills

    l  To engage and influence relevant stakeholders on projects/initiatives

     

     

     

     



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