Disaster Recovery Backup Solutions Consultant

1 month ago

Johannesburg, South Africa Deloitte Full time
Job Description

Are you looking to make an immediate impact where you can help our clients solve their business challenges? Deloitte's Core Business Operations (CBO) portfolio operates at the centre of our client's business. By joining our team, you could help C-suite and program leaders transform their organisation and accelerate execution through emerging and disruptive technologies, innovative business models, retooled program operations and industry-driven solutions.

Deloitte's Cloud offering consists of engineers and technical thought leaders who build cloud solutions that help shape the future of global enterprises. Our Cloud team is at the heart of technical solutioning and at the leading edge of product development.

Work you'll do:

The Backup and Disaster Recovery Solution Consultant is responsible for the design, implementation, and management of data backup and disaster recovery strategies for clients’ on-premises and cloud computing infrastructures and applications, while ensuring high-quality service delivery to internal and external clients. This role ensures the integrity, availability, and protection of critical data, IT infrastructure, and maintains strong client relationships by managing service expectations and delivering solutions that meet business needs. The role also involves coordinating with internal teams to ensure timely service delivery and continuous improvements in disaster recovery processes.

Direct experience with various backup applications (e.g., NetBackup and Veeam) to support on-premises and public cloud (e.g., AWS) environments is required. Additionally, a strong willingness to learn new products to successfully support client’s backup and disaster recovery requirements is encouraged.

Backup and Disaster Recovery

  • Develop, design, implement, and manage data backup and disaster recovery solutions.
  • Regularly test backup systems and recovery plans to ensure effectiveness.
  • Monitor, troubleshoot, and resolve issues related to data backups and restorations.
  • Ensure compliance with industry standards and firm policies on data security and recovery.
  • Provide technical support during disaster recovery scenarios, minimising business disruption.
  • Maintain documentation for all backup systems, disaster recovery plans, and processes.
  • Collaborate with other IT staff to assess risks and implement improvements to recovery strategies.
  • Ability to build data collection scripts into backup suite APIs for monitoring and automation.
  • Experience with the following applications and operating systems:
    • Backup and recovery: NetBackup and Veeam
    • Hypervisors: VMware, Hyper-V, Proxmox
    • Operating Systems: AIX, Linux and Windows
    • Hardware: Hitachi Storage, 3PAR, IBM Storage
    • Databases: MS SQL, Oracle, DB2 and PostgreSQL
  • Requirement for standby and afterhours work
  • FSI specific experience

Service Delivery Management

  • Oversee the end-to-end delivery of backup and disaster recovery services to ensure client satisfaction and adherence to service-level agreements (SLAs).
  • Manage client relationships by acting as the primary point of contact for service-related queries and escalations.
  • Monitor service performance and report on key performance indicators (KPIs) related to backup and disaster recovery.
  • Collaborate with clients to understand their business needs and ensure tailored disaster recovery solutions are delivered effectively.
  • Work closely with internal teams, including IT support, to streamline processes and ensure timely service delivery.
  • Drive continuous improvement initiatives to enhance service quality, efficiency, and client satisfaction.
  • Prepare and present regular service reviews and reports to stakeholders, identifying areas for improvement and proposing solutions.

Our people and culture:

Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development:

From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.


Qualifications

  • Industry / Technical / Professional certifications or qualifications.


Additional Information

 

  • 10+ years of experience with administering, planning, architecting, and implementing backup and disaster recovery environments.
  • Familiar with standard concepts, practices, and procedures of cloud technology, including Software as Service (SaaS), Platform as Service (PaaS), or Infrastructure as a Service (IaaS)
  • Experience with monitoring the performance of systems.
  • Experience in proposal writing (recommended)
  • Experience in managing backup and disaster recovery systems (NetBackup and Veeam)
  • Understanding of data protection regulations and industry standards.
  • Excellent communication, relationship management, and problem-solving skills.
  • Ability to manage multiple tasks simultaneously and work under pressure.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

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